http://www.hellopeter.com/industry/entertainment/feed This feed lists the latest reports under 'Entertainment' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:45:14 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere This has become so annoying because I have to call the branch and follow up and I get told they gave the information to their third party company and logged a call.
How long can it really take to solve this problem!

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]]> http://www.hellopeter.com/sterkinekor/complaints/ridiculous-time-line-to-fix-my-problem-807547 http://www.hellopeter.com/sterkinekor/complaints/ridiculous-time-line-to-fix-my-problem-807547 Thu, 24 May 2012 13:32:22 +0200
Customer service numbers does not work and the attitude of 90% of the customer care agents stinks!!

SABC - You are wrong and wont do anything about it!

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]]> http://www.hellopeter.com/sabc/complaints/inspectors-issue-two-fines-and-license-for-one-fam-807431 http://www.hellopeter.com/sabc/complaints/inspectors-issue-two-fines-and-license-for-one-fam-807431 Thu, 24 May 2012 12:14:44 +0200

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]]> http://www.hellopeter.com/carnival-city/compliments/best-security-guards-i-have-come-across-807419 http://www.hellopeter.com/carnival-city/compliments/best-security-guards-i-have-come-across-807419 Thu, 24 May 2012 11:46:29 +0200 Initial Report
I have been waiting for the statement so that i can pay off the account but no one is prepared to send it to me which means i have to arrange again to pay the account. I really need to pay this account. PLEASE ...

Company Response
24th May 2012, 1:01pm

Hello dike,

We are pleased to advise that one of our consultants have contacted you and assistance has been provided .Please feel free to contact us should you have further enquiries.

Kind regards
TopTV Team

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]]> http://www.hellopeter.com/toptv/complaints/statement-807418 http://www.hellopeter.com/toptv/complaints/statement-807418 Thu, 24 May 2012 11:46:18 +0200 I paid for my tickets and I didn't have enough cash at the confectionery counter and wanted to pay with by bank card.According to your staff,my card wasn't working and I asked to see the Manager.Bear in mind that the customers before me,there card also didn't work which tells me it was your machine.

Marco,the Manager came to see me and asked me in a very rude & abrupt manner what the problem was.
I told him that my card doesn't wanna swipe and he humiliated me in front of all the customers by telling me that i need to give his popcorn and stuff back and go to an ATM after i told him that i will pay when i come out because the movie had started already.

Your Manager told me in front of customers to leave my car keys with him in order for him to do that,so he actually made me out to be a thief in front of everybody.

I was so embarrassed and humiliated and gave him back the popcorn and told him I will go watch my movie without it.

I want to be contacted by a Superior today still.

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]]> http://www.hellopeter.com/sterkinekor/complaints/what-the-****-807386 http://www.hellopeter.com/sterkinekor/complaints/what-the-****-807386 Thu, 24 May 2012 11:23:52 +0200 ]]> http://www.hellopeter.com/multichoice/complaints/dtv-continue-to-victimize-me-807306 http://www.hellopeter.com/multichoice/complaints/dtv-continue-to-victimize-me-807306 Thu, 24 May 2012 10:19:12 +0200 Initial Report
1. I again had a e143-4 error last night and could not clear it with the normal procedures. I called the call centre and Thabo answered. I know that if you explain to him what the problem is, he will say he cannot help me and have to transfer me to the extra view department. To save my money on the telephone cal, I immediately asked Thabo to transfer me to the extra view department. He refused to do so before I identify myself. It is a waste of time and money to identify yourself before you get to the person that can help you, because everyone ask you to identify yourself and it is a waste of money. After I said that I will report him, he transferred me to Lebo who was very helpful and friendly.

2. Multichoice still refuse to admit to the public that there is huge software issues on the PVR's after the last software upgrade. They still blame the customer, the decoders and the installations. See comment from Paul from Multichoice on the complaint last night from ElmoVO on HP regarding problems on his PVR. All his problems are related to the software upgrade, but Paul still blame overheating. Look at the forums on Multichoice web page

Company Response
24th May 2012, 10:54am

Hello will1234,

We confirm that the error massage E143-4 is a transmission error from our side. It is almost impossible to guarantee a service that is free of technical problems, as some of these are caused due to bad weather conditions either nationally, internationally or at a channel source.

It is with regret that we learn of your recent inconvenient experience. Please accept our sincerest apologies in this regard.

As per our telephonic discussion, we cannot point at the software upgrade for every technical problem that the HD PVR has. The necessary troubleshooting has to be done for technical problems, should it not be resolved we advise customer's to take the decoder for testing which will confirm whether decoder or installation is at fault.

Please note that if calling our call centre for any advice/assistance is too much of an inconvenience to you, kindly also make use of our various contact points such as: e-mail - enquiries@multichoice.co.za, Social Media - twitter and facebook. To use any of the self service functionality we offer, please log onto www.dstv.com.

Regards
Amanda

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]]> http://www.hellopeter.com/multichoice/complaints/bad-attitude-at-call-centre-807261 http://www.hellopeter.com/multichoice/complaints/bad-attitude-at-call-centre-807261 Thu, 24 May 2012 09:44:03 +0200 Initial Report
My HD PVR is not working properly. I spent more that 30 minutes on the phone last night with someone who was unable to help. He reassured me that my problem would be 'escalated' meaning bumped up to technical services who would definitely be able to help me and get all my recordings back. I was assured that they had a 24 hour turn around period and that I WOULD be called. More than 24 hours later I am calling again to find out why I haven't heard from the technical department. Another operator tells me they have a record of my call and that I couldn't be helped but there is NO record of my problem being escalated. So now she's going to escalate (of course I believed her). I am extremely frustrated and even more so as when I asked to get put through to their customer survey I not only had to wait 5 minutes, but after my first response which was 1 meaning that the service was appalling I got CUT OFF! So now I guess it's wait and see. What kind of service is this?

Company Response
24th May 2012, 10:09am

Hello taurus17,

We apologise for your unfortunate experience at our Call Centre.

We tried to contact you at# 09:54:26AM to no avail and a voice message was left.

Due the the complexities of the problem you are experiencing, you having been through the troubleshooting with our technical support team in our contact centre and they were unable to recover your services. We recommend that the relevant hardware is brought into your nearest DStv branch or agency for a test prior to calling out a MultiChoice accredited installer to ensure the error is not hardware or software related.

Please use the link provided to locate an Agency near you# https://care.dstv.com/main.aspx?ID=1712 .

Kind regards

Xolani
Dstv Enquiries Team

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]]> http://www.hellopeter.com/multichoice/complaints/no-response-from-dstv-807082 http://www.hellopeter.com/multichoice/complaints/no-response-from-dstv-807082 Wed, 23 May 2012 21:21:46 +0200 Initial Report
Hi

I have had to exchange my HD PVR 3 times in the past 6 months due to various issues.
- HD PVR hanging, requiring hard reset (turn power off)
- Bad Sector on Hard Drive
- Speech but no picture
- Speech but with frozen picture
- Doesn't record set programs (no overlapping recordings set)
- Some days recoding others not, at random

The last one I exchanged last week Thursday, but after a week it is already giving me problems (not recording all set programs).

I had it exchanged at the Branch in PTA East, the technician (Jaques) had to try two HD PVRs before giving me a replacement, as the first one kept on rebooting when he tried to test it.

Why does the HD PVR have so much issues. I didn't have any such problems with my SD PVR.

Please help, I'm tired of having to exchange it and not having my set programs recorded and at least once a week having to give it a hard reset.

Regards

Elmo

Company Response
23rd May 2012, 9:21pm

Hello ElmoVO,

Kindly be advised that HDPVR decoders require a lot of ventilation. We suggest that you check if the decoder is heating up when the problems occur, as the listed problems are symptoms of overheating. The decoder will advise that there is a problem with the hard-drive and to power cycle

Please also note that the decoders are not to be placed above amplifiers. Should the decoder be placed above an amplifier, then please relocate the decoder.

Kindly note that the services for PVR functionality, including recordings, requires adequate signal from the 2nd tuner cable connected at the back of the decoder. Insufficient signal may result in similar problems. An accredited installer will be required, if there is a signal related problem regarding the use of PVR functionality.

Regards

Paul

DStv Enquiries Team

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]]> http://www.hellopeter.com/multichoice/complaints/hd-pvr-hangs-doesnt-reocord-exchanged-3-times-807057 http://www.hellopeter.com/multichoice/complaints/hd-pvr-hangs-doesnt-reocord-exchanged-3-times-807057 Wed, 23 May 2012 20:03:36 +0200 Initial Report
To whom it may concern:

I am utterly disgusted at the level of service I got from DSTV today. I am absolutely flabbergasted at the fact
that someone from DSTV's call center can be so rude and abrupt with a client (my self if you wondered).
This lady is called Irene.

The absolute amazement is that when I asked to speak to Irene's "manager" called Mariska , I got the exact same bad treatment and got even worse at some point. I honestly doubt that I was actually speaking to a manager.

The mere fact that I am talked to like I am a child is NOT acceptable. let me explain, I have a problem on my PVR decoder. The problem exists since February. After a long struggle both DSTV and my self figured out that the problem lied with the PVR it self and the PVR needs repairs / replacement.

Since I have not had the time and money to replace / repair the PVR, a DSTV agent temporary fix is to:
1) Disconnect all my DSTV services,
2) Reconnect the services
3) Resend a new PIN for the Extra view.
It's the only way to fix it for now but it works. The only problem is, if there is a power failure I have to call DSTV and start again at point 1. They refused to listen to suggestions. Abruptly, rude.

Company Response
23rd May 2012, 9:04pm

Hello philicoe,

It is with regret that we learn of the frustration and inconvenience you have experienced with our Call Centre. Please accept our sincere apologies in this regard. MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.

We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.

Kindly be advised that our decoders reboot after power cuts and the XtraView settings get set to default settings thereafter. Thus, they need to be corrected as soon as the reboot has completed. We, unfortunately do not control over the power cuts and can only advise on the correction of the settings if a problem is experienced.

Our market is also vulnerable to surge, which can damage the power supply of decoders. We recommend a surge protector, as a precaution, so as to protect the decoders and other equipment used with them.

Regards

Paul

DStv Enquiries Team

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]]> http://www.hellopeter.com/multichoice/complaints/call-center-arrogance-and-rudeness-807046 http://www.hellopeter.com/multichoice/complaints/call-center-arrogance-and-rudeness-807046 Wed, 23 May 2012 19:34:33 +0200