http://www.hellopeter.com/industry/courier/feed This feed lists the latest reports under 'Courier' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:39:41 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Initial Report
On Tuesday 1 May I went into the Postnet in Ballito to arrange a courier for important / urgent documents to be sent up to Pretoria. I paid R360 for a courier and was assured that my package would arrive on Thursday 3 May. However this did not take place, the parcel was not delivered on time. I then went back into the Postnet in Ballito on Friday afternoon at 14:00 to enquire about why my package had still not been delivered! They could not actually tell me where my passport was or when it was going to be delivered. On questioning the service and saying that I was not happy as they had not fulfilled their obligation to deliver my passport on time, the owner, became defensive and rude. I then phoned again on Monday 7 May and was told that my package had finally been delivered.

I am disgusted with the service and was shocked that when I queried why it was taking so long all I received was a defensive reply. No one ever offered me an apology or an adequate explanation. I paid a premium for a courier service that was meant be an overnight service, in the end it took just under a week for my passport and documents to be delivered.

I will never use Postnet Courier services again

Company Response
24th May 2012, 2:18pm

Hello SCameron,

Very sorry that your shopping experience at PostNet Ballito was so disappointing. At PostNet we pride ourselves of only offering the best of service at all times and it really hurts when told otherwise!

Here are our findings:

Your passport did in fact arrive at Trinity Document Services (the company that does our Embassy related services) in Centurion on Thursday, 3 May 2012 and was received by their office lady at 10h50. Visit our website www.postnet.co.za for tracking and delivery details.)

Unfortunately PostNet Ballito was not aware that shipments that arrive after 09h00 will stand over until the next day. The cut-off of 0900 is to ensure that deliveries can be made in time to various embassies that requires deliveries by 10h00.

Your application was submitted on Friday. 4 May 2012.

We trust that you will continue to use our services so that we may prove our mettle in future.

Kind regards.

Dawid Liebenberg

---

]]> http://www.hellopeter.com/postnet-sa/complaints/courier-late-and-bad-service-807526 http://www.hellopeter.com/postnet-sa/complaints/courier-late-and-bad-service-807526 Thu, 24 May 2012 13:16:18 +0200 ]]> http://www.hellopeter.com/rtt/complaints/rtt-truck-drivers-****-807255 http://www.hellopeter.com/rtt/complaints/rtt-truck-drivers-****-807255 Thu, 24 May 2012 09:41:00 +0200 Initial Report
My item takes 2 days from pick-up to arrival in SA (this includes 17 hours flying time and 3 sorting stations in china)
then DHL SA ignores some of the info when submitting to customs,
it gets rejected, then the penalty fee of R500 gets passed on to the Client.
parcel was picked-up friday 11 may
still waiting for parcel


Company Response
24th May 2012, 10:10am

Hello coetzee_leon,

I offer my sincerest apologies for the lengthy delays and lack of feedback regarding your shipment.

As per our telecom earlier, I will liaise with the relevant parties to expedite the clearance and delivery of your consignment. I will also follow up regarding the correspondence you sent confirming your importer's code.

Warm regards,

Lesego Zuma
Customer Care Manager, South Africa

---

]]> http://www.hellopeter.com/dhl-international/complaints/express-2-weeks-still-waiting-807242 http://www.hellopeter.com/dhl-international/complaints/express-2-weeks-still-waiting-807242 Thu, 24 May 2012 09:28:46 +0200 ]]> http://www.hellopeter.com/speed-services-couriers/complaints/parcel-delivered-to-an-unknown-doris-807241 http://www.hellopeter.com/speed-services-couriers/complaints/parcel-delivered-to-an-unknown-doris-807241 Thu, 24 May 2012 09:27:51 +0200 ]]> http://www.hellopeter.com/tnt-express/complaints/bad-service-by-tnt-staff-807039 http://www.hellopeter.com/tnt-express/complaints/bad-service-by-tnt-staff-807039 Wed, 23 May 2012 19:13:14 +0200 Initial Report
Parcel reference - JNB02285909. I've send a parcel on Friday 18th May 2012 for delivery on the 19th May 2012, of which I was charged weekend door to door delivery. Various phone calls/ follow up's and excuses the parcel never reached its destination, apparently due to a new buzz word "service error". Not even the so called tracking report on the web is reflecting the correct information. As a last attempt the call centre was phoned again on the morning of 23rd May with the reply that we'll phone you back. FedEx please just return my parcel I'll deliver it myself.

Company Response
23rd May 2012, 4:27pm

Hello MS Martie,

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order
Michelle Maxted

---

]]> http://www.hellopeter.com/fedex-express/complaints/for-swift-to-lost-806919 http://www.hellopeter.com/fedex-express/complaints/for-swift-to-lost-806919 Wed, 23 May 2012 15:57:22 +0200 ]]> http://www.hellopeter.com/postnet-sa/complaints/im-appalled-shoddy-work-806743 http://www.hellopeter.com/postnet-sa/complaints/im-appalled-shoddy-work-806743 Wed, 23 May 2012 13:34:50 +0200 Initial Report
This is just a message to the public to avoid using Berco Express. Went to Pick n Pay Hyper in Greenstone, to courier a parcel to Durban yesterday at 11am. I paid R99 and was guarenteed and overnight service. Today the package was only collected at 12:30 from Pick n Pay, when i speak to a call centre agent they now tell me that the parcel will only be delivered tommorow afternoon. This is unacceptable service and is a breach of contract because i paid for and overnight service, not a three day service. Can somebody please call me and resolve this issue immeadiately 083 261 2771. Waybill No 28843668.

Company Response
24th May 2012, 11:18am

Hello officer,

Thank you for taking the time to share your feedback with us.

As per my discussions with you the parcel has been delivered to the final destination this morning as per the special arrangements we had made. As part of our investigation we have reviewed vehicle tracking as well as CCTV footage with the store in question which indicates that the driver was indeed at the collection point in Greenstone at the right time in the afternoon. We are now taking this up with the Pick n' Pay store to establish why the parcel was not collected.

We would like to reassure you that we take every complaint very serious and where required we take the necessary action to correct this.

If you need any further assistance please don't hesitate to contact us again.

Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: 011 457 3000

---

]]> http://www.hellopeter.com/berco-express/complaints/please-stay-away-from-berco-806704 http://www.hellopeter.com/berco-express/complaints/please-stay-away-from-berco-806704 Wed, 23 May 2012 12:57:53 +0200 The destination was Linden, i was told that my parcel had arrived at Linden on 2012.05.15, upon going through to Linden Post Office, I was informed that they had not received my package.

Upon phoning SSC it was told to me that due to the strike i would need to wait a few days for them to see if my parcel could be found.

On friday the 18th, I was told that my parcel was probably stolen and given an enquiry number and promised by Thuso that i would receive a follow up call on monday, 2012.05.21... I phoned back yesterday to enquire with Thuso, to which i was told he would call me back. I called back today to which i was told that once again he was unavailable and would contact me back, still no phone call.

with tracking number, i can see that my parcel was scanned at Actonville on the 2012.05.17. How i could be told that my parcel was stolen is beyond me.

I have made over 20 phone calls to SSC, I have spoken to numerous agents and past around more times then i can bare to count. (few people i spoke to "zodwa, phutuma, thuso on friday").

This service is pathetic and will advise against using SSC

---

]]> http://www.hellopeter.com/speed-services-couriers/complaints/missing-parcel-806615 http://www.hellopeter.com/speed-services-couriers/complaints/missing-parcel-806615 Wed, 23 May 2012 11:59:59 +0200 ]]> http://www.hellopeter.com/regiserve/complaints/regiserve-closed-where-is-birth-certificate-806555 http://www.hellopeter.com/regiserve/complaints/regiserve-closed-where-is-birth-certificate-806555 Wed, 23 May 2012 11:07:59 +0200