http://www.hellopeter.com/industry/computers/feed This feed lists the latest reports under 'Computers' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:32:49 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Initial Report
My wife's laptop froze and was handed it in to repair, on inspection was told the hard drive needs to be replaced and the old drive to be fitted in a case to be used as a external drive not to loose the contents.I was quoted on the telephone by Craig and the total cost came to R1900.00 and told him to go ahead .Today I collected the laptop and recieved a bill of R2699.01 on enquiry I was told the workshop fees was not added on.My wife asked the owner how can this be possible and he said we must ask a quote and she told him that we had a telephone quote and he admitted to her that his guys never do propper quotes . I feel that this is a sly manner of doing bussiness to trik the customers into doing repairs and then over charging them when they collect there computers.The invoice we recieved does not reflect the prices per item but only shows a total amount .I will not have them or anyone I know have a computer fixed there or for that matter buy there.

Company Response
24th May 2012, 11:02am

Hello dvisser,

Thank you for reporting the matter to us.

The incident has been investigated and I am pleased to inform you that it has been decided to reimburse your wife accordingly.

Kindly note that all work performed by our technical department bears a workshop fee as per our displayed notices at all branches. Unfortunately, it is not always possible for our workshop technicians to before hand, issue quotes on these fees due to the nature of work and time involved. However, where possible, we do our utmost best to issue workshop quotes as accurately possible.

In light of the above, it would be appreciated if you could call at the relevant branch at your earliest convenience in order to get the matter sorted. Kindly remember to take along the relevant invoice and present it directly to Mr. Eckard, the relevant Branch Manager, please.

Kindly accept our apology for this unfortunate incident and any inconvenience caused to you, our valued customer.

Kind regards

National Customer Service Manager
Computer Corporation
"Building Customers For Life"

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]]> http://www.hellopeter.com/computer-corporation/complaints/computer-coruption-corporation-807073 http://www.hellopeter.com/computer-corporation/complaints/computer-coruption-corporation-807073 Wed, 23 May 2012 20:37:54 +0200
The system has been running solid for the last year and a half. I'm quite a seroius gamer and the system has been performing above expectations in all games I've played.

The only issue I've had was the normal dust that packs on in any system, but once it's cleaned, it continues working as the day I got it. I've not needed to do any OS re-installs whatsoever!

This is all due to Evetech that use quality components in their systems and the proper testing that is done to ensure that the system is stable before it's given to the customer. Components are installed properly and cables are hidden in the most optimal way possible. They even allowed me to provide my own Power Supply and DVD Rom which was installed and used during their testing. They also include some overclocking to give you more performance.

I've recommended their service to everybody that asked me about buying computers and I will continue to do so as I've got solid proof of their product.
This really is the best value for money!

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]]> http://www.hellopeter.com/evetech-solutions/compliments/the-best-computer-i-ever-had-806980 http://www.hellopeter.com/evetech-solutions/compliments/the-best-computer-i-ever-had-806980 Wed, 23 May 2012 16:49:03 +0200
Greeting of the Day !!

I want to know about how to report about a forgery. I live in Bellville. Somebody cheated me. She sold a laptop to me which is faulty and she knew about it. She posted add on gumtree but the laptop was not as is she posted on gumtree. I know her name and cell no only and also I found her pic on a social networking website. Initially she didn't pick the calls didn't reply the mails and messages but now she is replying but postphoning again and again. She aceepted that laptop is faulty but not ready to change it or refund my money. I am continously requesting her to refund my money.
Please suggest what should I do. I have all her sms messages which shows that she intentionally did that. She also has deleted her advertisement from gumtree now.

Thanks

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]]> http://www.hellopeter.com/monica-du-plessis/complaints/big-loss-on-buying-from-gumtree-806951 http://www.hellopeter.com/monica-du-plessis/complaints/big-loss-on-buying-from-gumtree-806951 Wed, 23 May 2012 16:26:50 +0200 Although Intuit's actions don't make sense and still seem largely opportunistic, Gary Epstein assures me emphatically that this is not the case.
He has furthermore gone the extra mile to alleviate and resolve the problem Thank you Gary.

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]]> http://www.hellopeter.com/intuit-quickbooks/compliments/intuit-quickbooks-806514 http://www.hellopeter.com/intuit-quickbooks/compliments/intuit-quickbooks-806514 Wed, 23 May 2012 10:44:49 +0200
On the 13/03/2012 he contacted ASUS HQ requesting assistance in sourcing the hinge. ASUS HQ subsequently handed the issue over to Sherissa Arnachillam from ASUSTek SA.

On the 19/03/2012 Sherissa contacted my father promising to help source the part and on the 03/04/2012 he had still not received any response from Sherissa. I decided to assist my father and emailed Sherissa requesting feedback.

After numerous emails to Sherissa, half of which were to remind her to give the feedback she had promised.

Sherissa contacted me telephonically on the 18/04/2012 and confirmed that a part had been found and that the just needed to get it delivered to SA and which would arrive around the 14/05/2012.
On the 15/05/2012 I emailed Sherissa requesting feedback she replied "I do apologize this items has been ordered & but for some reason there was further delay, I'm following up with them at Head Office & should give response by tomorrow." This was the last response that we have received from her.

It is now the 23/05 and i'm yet to receive feedback.

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]]> http://www.hellopeter.com/asus-south-africa/complaints/asustek-and-broken-promises-806402 http://www.hellopeter.com/asus-south-africa/complaints/asustek-and-broken-promises-806402 Wed, 23 May 2012 09:26:48 +0200
I had a problem and the went they extra mile to help me and solve my problem.

That Is what I will say is Good Service and there prices is good to.

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]]> http://www.hellopeter.com/deep-blue-mobile/compliments/good-feedback-and-good-service-806353 http://www.hellopeter.com/deep-blue-mobile/compliments/good-feedback-and-good-service-806353 Wed, 23 May 2012 08:49:15 +0200 ]]> http://www.hellopeter.com/ifix-ipod-repairs/complaints/promised-replacement-computer-for-1-month-806206 http://www.hellopeter.com/ifix-ipod-repairs/complaints/promised-replacement-computer-for-1-month-806206 Tue, 22 May 2012 20:16:00 +0200 I assumed wrong. They have very sneakily and in my opinion dishonestly and deceitfully removed some of the core functionality and placed it in the PREMIER EDITION for which you have to further upgrade at a significantly higher cost, a further R1,360.00. This functionality being the "Assemblies" of products for sale, which is a key function in any business that manufactures or assembles an item for sale.
This effectively means that Quickbooks 2012 Pro is only half the package that Quickbooks 2006 Pro was. It should be called "QUICKBOOKS AMATEUR", NOT Pro.
It is actually a massive downgrade which is a ripoff in anyone's language.
There was no warning of this. Devious, Opportunistic, Disgusting and Deceitful

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]]> http://www.hellopeter.com/intuit-quickbooks/complaints/quickbooks-deceitfulness-806117 http://www.hellopeter.com/intuit-quickbooks/complaints/quickbooks-deceitfulness-806117 Tue, 22 May 2012 17:05:03 +0200 Initial Report
I am an I.T. Professional and have been purchasing equipment from the above mentioned supplier, the last two computers which I have purchased from this store have both been faulty well within the warranty period. First my LG laptop had screen faults and was taken in for repair, a week and a half later it had still not been sent in for repair, but still at the shop. I then took the laptop back as it was urgent and I needed it for presentations.

I then bought a system for my daughter and the motherboard packed up within a month and I had to go through hell and numerous visits in order to get it sorted. Now the hard drive on the laptop has packed up and it was taken in to the shop over a week ago to get repaired and when I asked them to treat this with urgency I was promised it would be back by today, when I phoned, I found that the laptop had once again not even been sent to the supplier for repair yet!

This in my opinion is really lousy customer service and then still to be met with attitude by the sales staff, I am done doing business with Computer Corporation!

Company Response
23rd May 2012, 9:44am

Hello Dave555,

Thank you for bringing this matter to our attention.

The case has been investigated and arrangements has been made to courier your laptop to the relevant supplier before the end of business today.

However, the supplier's time frame for repairs are between 7 and 14 working days and, unfortunately, we do not have any control over this period and or the relevant supplier.

As soon as the item has been returned to the branch, you will be notified accordingly in order for you to collect the item at your earliest convenience.

Kindly accept our apology for this unfortunate incident and any inconvenience caused to you, our valued customer.

Kind regards

National Customer Service Manager
Computer Corporation
"Building Customers For Life"

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]]> http://www.hellopeter.com/computer-corporation/complaints/hopeless-service-and-customer-care-806030 http://www.hellopeter.com/computer-corporation/complaints/hopeless-service-and-customer-care-806030 Tue, 22 May 2012 16:06:23 +0200
I have been in the IT business 16 years and always preferred buying and selling HP products due to I have always had a long life span on their products.

In the past year I have had a number of bad batches and Let me Repair and the other HP warranty places used to swop products under warranty - now a days they just get it going again and before you know it you warranty has run out and you are still sitting without a printer, scanner, fax machine you name it and cant function at all and need to do all the run arounds due to we buy by DCC or places that sells HP.

I am very sorry but I will not buy HP anymore because I do not want hand me downs even though the product is still way under warranty.

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]]> http://www.hellopeter.com/hp-warranty/complaints/never-again-804751 http://www.hellopeter.com/hp-warranty/complaints/never-again-804751 Mon, 21 May 2012 12:30:48 +0200