http://www.hellopeter.com/industry/building/feed This feed lists the latest reports under 'Building' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:30:27 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere ]]> http://www.hellopeter.com/builders-warehouse/complaints/wrong-price-807593 http://www.hellopeter.com/builders-warehouse/complaints/wrong-price-807593 Thu, 24 May 2012 14:11:01 +0200 Initial Report
I recently bought an ALVA gas heater from builders warehouse in woodhill. After several hours worth of struggling I failed to get the heater working. This is becoming a habit of buying something from builders warehouse and NEVER having it work first time round. A return and exchange is becoming the norm!!!!!

Previously this included garden shearers that broke on day one of being used.

The attitude is always the same, waiting to have the item refunded and then exchanged. Just once I would like a product that works correctly without returns being necessary.



Company Response
24th May 2012, 1:16pm

Hello LSPLSN,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manger to have corrective measures set in place and to contact you out of this forum.

I further wish to thank you for bringing this matter to our attention.

KInd Regards
Grizelda Schippers
Customer Care Agent

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]]> http://www.hellopeter.com/builders-warehouse/complaints/alva-indoor-gas-heater-807511 http://www.hellopeter.com/builders-warehouse/complaints/alva-indoor-gas-heater-807511 Thu, 24 May 2012 13:05:07 +0200 ]]> http://www.hellopeter.com/cosy-cabins/compliments/wendy-house-807479 http://www.hellopeter.com/cosy-cabins/compliments/wendy-house-807479 Thu, 24 May 2012 12:36:20 +0200 His tiling, building, plumbing,electrical and painting quality isvery sub-standard.
He should not be allowed to do work in SA
His registration No is ZWB761GP - watch out!

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]]> http://www.hellopeter.com/jason-drake/complaints/take-the-money-and-run-807147 http://www.hellopeter.com/jason-drake/complaints/take-the-money-and-run-807147 Thu, 24 May 2012 07:59:39 +0200 please be careful as gabi has no business skills, does not manage his finances correctly, and has no project mangement skills as i had to be on site supervising his guys on a daily basis!!!

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]]> http://www.hellopeter.com/the-building-boffins/complaints/building-boffins-dont-complete-their-projects-806921 http://www.hellopeter.com/the-building-boffins/complaints/building-boffins-dont-complete-their-projects-806921 Wed, 23 May 2012 15:57:42 +0200 ]]> http://www.hellopeter.com/dudley-ceiling-mouldings/complaints/*****-806762 http://www.hellopeter.com/dudley-ceiling-mouldings/complaints/*****-806762 Wed, 23 May 2012 13:52:29 +0200 ]]> http://www.hellopeter.com/hn-barnard-development-projects/complaints/tiles-popping-due-to-poor-quality-and-skill-806498 http://www.hellopeter.com/hn-barnard-development-projects/complaints/tiles-popping-due-to-poor-quality-and-skill-806498 Wed, 23 May 2012 10:30:32 +0200 Initial Report
Sharon Nkodi is a pleasure to deal with! She was friendly, professional and went the extra mile when the product I bought scanned at a different price to the label on the shelf.

She is an example to everyone who deals with customers and I hope she gets recognised for the excellent service she provides!

I wish all the cashiers I dealt with were like Sharon....

Company Response
23rd May 2012, 10:11am

Hello ksch,

We are in receipt of your listing and wish to thank you for taking the time to share your positive feedback. I have sent this to the Relevant Branch Manager.

Please do call again!!!

Kind Regards
Grizelda Schippers
Customer care Agent

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]]> http://www.hellopeter.com/builders-warehouse/compliments/what-a-pleasure-806327 http://www.hellopeter.com/builders-warehouse/compliments/what-a-pleasure-806327 Wed, 23 May 2012 08:25:07 +0200 Initial Report
For years now, this store has not been able to get their pricing right. There is always a difference when you get to the till point and the price that is scanned is more than the price reflected. This causes back up at the tills with everyone running around trying to find bar codes. I have complained to the manager, Tony, on numerous occasions and he always blames head office for the problem. For two years he had chipboard shelving without pricing right in front of the door to his office, which indicates how seriously he views this problem. If their staff stopped fooling around and did some actual work like checking bar codes, the problem might be solved. I have complained to their customer care section and never get a response. I have filled in the forms about their service and never get a response. Also, their stock situation is terrible. Once a line on a shelf is empty, it can take months before it is filled again. They have no idea about how to manage a store. They have a monopoly in the industry and so I am forced to get my supplies from them, but it is the most frustrating experience. I had hoped that after Wallmart took over that things would change, but they have not.

Company Response
23rd May 2012, 8:48am

Hello Karl,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Relevant Manager to contact you out of this forum.

Kind Regards
Candice Pypers
Customer Service Team Leader

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]]> http://www.hellopeter.com/builders-warehouse/complaints/builders-warehouse-is-useless-806279 http://www.hellopeter.com/builders-warehouse/complaints/builders-warehouse-is-useless-806279 Wed, 23 May 2012 06:29:46 +0200

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]]> http://www.hellopeter.com/buildmore-africa-group/complaints/breach-of-contract-806150 http://www.hellopeter.com/buildmore-africa-group/complaints/breach-of-contract-806150 Tue, 22 May 2012 18:06:55 +0200