Hellopeter.com latest reports feed http://www.hellopeter.com/industry/banking/feed This feed lists the latest reports under 'Banking' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:29:10 +0200 http://www.hellopeter.com/images/logo.png Hellopeter.com http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere Nedbank - Billing/Accounts - Account was in arrears because of retrenchment I would just like to take some time to thank Nedbank for theyre prompt response to my account.
They have not only quickly and efficiently corrected my account, but the service I had received was very good and therefor I am very thankful.

All I need now is that a Customer service rep to phone me, to give me my outstanding balance, so I can settle my account with Nedbank. (personal loan)
please get somebody to phone me asap.thank you.Bianca

]]> http://www.hellopeter.com/nedbank/compliments/account-was-in-arrears-because-of-retrenchment-807611 http://www.hellopeter.com/nedbank/compliments/account-was-in-arrears-because-of-retrenchment-807611 Thu, 24 May 2012 14:24:44 +0200 First National Bank - Infringement on Consumer Right & non-compliance - FNB infringes on Consumer Right Over FIVE WEEKS have elapsed and despite numerous telephonic and e-mail enquiries, no information whatsoever has been received, nor have any request been attended to! There is still no access to the account and there has been no notification as to when cards applied for will be ready for collection. The responsible Premier Banker was requested to intervene and to escalate the complaint, to no avail.

Not only does the conduct of the representatives of FNB amount to an infringement on the right to quality service in terms of the Consumer Protection Act, it also constitutes non-compliance with FNB's own quality of service pledge.
The Complaints Procedure published by FNB was followed and a complaint logged via e-mail [Email Removed] on 22 May 2012. Over 48 hours have elapsed and there has been NO ACKNOWLEDGEMENT and still NO FEEDBACK, despite guarantees of immediate acknowledgement and feedback within 24 hours...!
]]> http://www.hellopeter.com/first-national-bank/complaints/fnb-infringes-on-consumer-right-807589 http://www.hellopeter.com/first-national-bank/complaints/fnb-infringes-on-consumer-right-807589 Thu, 24 May 2012 14:11:44 +0200 Standard Bank - Bad Attitude - Usual shocking service from my Standard Bank
My experience this morning:
Went in to collect a renewal card ( for which Std Bank didnt have the coutesy to advise me was ready 3 months ago)
Waited 28 minutes in a queue with only 4 people in front of me. The problem is that during peek time ( lunch time, only two consultants working at enquiries. There is space for 4 but only two working during peek times.
No management to be found.

Every time i leave this Standard Branch, the newly renovated FNB branch across the coridor looks ever more inviting. From what i hear from colleagues is that FNB cares about their clients and it seems that the whole of South Africa is leaving their existing banks for better service and products at FNB.
]]> http://www.hellopeter.com/standard-bank/complaints/usual-shocking-service-from-my-standard-bank-807588 http://www.hellopeter.com/standard-bank/complaints/usual-shocking-service-from-my-standard-bank-807588 Thu, 24 May 2012 14:06:20 +0200 First National Bank - Feedback / Response - Waiting for 3 weeks as compared to 10 mins
I called my FNB branch on Monday, 21/05/2012 to see why I hadnt received it as yet. I was told there is no account even reflecting on their side. Called the credit card division afterwards and apparently no-one processed instructions for delivery of my card. So I was told that I would get it by Thurs/Friday.

Thursday has arrived, I called my branch to see if my card has arrived...nothing.
Called the new applications, put on hold for 5 mins and told that there was a glitch on their side and the final steps were not done by the person who handled the application & now there is NO CARD.

The lady I spoke to has no idea how long it will take to rectify the problem and this upsets me.

Really disappointed in FNB and to think that I wanted to move my Cheque card to them as well!

10 mins my foot
]]> http://www.hellopeter.com/first-national-bank/complaints/waiting-for-3-weeks-as-compared-to-10-mins-807579 http://www.hellopeter.com/first-national-bank/complaints/waiting-for-3-weeks-as-compared-to-10-mins-807579 Thu, 24 May 2012 14:02:39 +0200 Nedbank - Billing / Accounts - Unauthorised debit ]]> http://www.hellopeter.com/nedbank/complaints/unauthorised-debit-807578 http://www.hellopeter.com/nedbank/complaints/unauthorised-debit-807578 Thu, 24 May 2012 13:56:20 +0200 Standard Bank - Billing / Accounts - NOT NOTIFIED ABOUT EXPIRY OF CAR RENTAL AGREEMENT ]]> http://www.hellopeter.com/standard-bank/complaints/not-notified-about-expiry-of-car-rental-agreement-807570 http://www.hellopeter.com/standard-bank/complaints/not-notified-about-expiry-of-car-rental-agreement-807570 Thu, 24 May 2012 13:50:20 +0200 Nedbank - Billing / Accounts - Absoloutly Shocking service from Nedbank! i speak to Nondumiso Xulu and he says he will get back to me after seeing the arangement etc on my account...30 min or so later Mandisa Radebe calls me playing ignorance as to any arrangements that have been made on my account and blatently rude and disrespectful to me.
I make another attempt and get through to Leconia Mitchel who then told me that her Team Leader / Manager Pumla Mothibe said she would only pay portion back to me and when i disagreed and wanted to take it further as that wasnt the arrangement?.. i asked to speak to the Team Leader and she conveniently was not availible as per Leconia...not even a "Ill Get My Team Leader to Call you back"? (Like it or Lump it?)...after a bit of unnecessary convincing from myside i was told by Leconia that "My Manager said she will refund the full amount within 3-7 working days
8 fays go by and no funds..
i call again and speak to Fakazile Hlongwane, she tells they only putting a portion into my account and passes the buck by saying "Ive done my job by checking on your request"..and puts the phone down on me as im objecting..Ill Be Dammed!!!
]]> http://www.hellopeter.com/nedbank/complaints/absoloutly-shocking-service-from-nedbank-807569 http://www.hellopeter.com/nedbank/complaints/absoloutly-shocking-service-from-nedbank-807569 Thu, 24 May 2012 13:49:05 +0200 Nedbank - Bad Service - Incompetent yet very Cheeky ]]> http://www.hellopeter.com/nedbank/complaints/incompetent-yet-very-cheeky-807563 http://www.hellopeter.com/nedbank/complaints/incompetent-yet-very-cheeky-807563 Thu, 24 May 2012 13:45:18 +0200 Standard Bank - Expiry Date - Total Chaos!! Card deactivated before expiry date!
This is totally unacceptable, inconvenient and highly unprofessional!
]]> http://www.hellopeter.com/standard-bank/complaints/total-chaos-card-deactivated-before-expiry-date-807560 http://www.hellopeter.com/standard-bank/complaints/total-chaos-card-deactivated-before-expiry-date-807560 Thu, 24 May 2012 13:41:22 +0200 Absa - A lack of skills - Service complaint
The staff at Rivonia were flustered, offered up un-helpful information and the entire branch smacked of the 80's. They seemed to be students who weren't sure of the system themselves. They weren't even wearing name badges! This is not what I have come to expect from Absa, and I am very disappointed. Branches should all be on the same/similar level of competency. It is the same bank after all.
]]> http://www.hellopeter.com/absa/complaints/service-complaint-807549 http://www.hellopeter.com/absa/complaints/service-complaint-807549 Thu, 24 May 2012 13:33:45 +0200