http://www.hellopeter.com/industry/air-travel/feed This feed lists the latest reports under 'Air Travel' as listed on Hellopeter.com en-gb Thu, 24 May 2012 14:24:47 +0200 http://www.hellopeter.com/images/logo.png http://www.hellopeter.com 208 47 Report on the service you receive from any supplier - anywhere
The staff on board were very unprofessional and unhelpful. Everything they did seemed to be uncoordinated and without supervision. If that wasn't bad enough trying to sleep was a nightmare the staff congregated in the service areas through the night chatting and socializing with no consideration for the customers trying to sleep. I asked then twice to keep at down, but that did not help.

Long haul flights are difficult by nature, the last thing you need is unprofessional inconsiderate staff to make it impossible to sleep.

Because we could not sleep on the plane we had to catch up on sleep when we got here and we lost out on out 1st day in new York.

The flight back was just as bad, we were kept up the whole night by the staff socialising and entertaining each other.

it is so disappointing, i have always been proud to fly SAA and this is the 3rd time i fly SAA to NY, it will definitely be the last.

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]]> http://www.hellopeter.com/saa/complaints/terrible-service-on-saa-flight-807437 http://www.hellopeter.com/saa/complaints/terrible-service-on-saa-flight-807437 Thu, 24 May 2012 11:58:11 +0200 ]]> http://www.hellopeter.com/saa/compliments/booking-changed-and-confirmed-in-record-time-807435 http://www.hellopeter.com/saa/compliments/booking-changed-and-confirmed-in-record-time-807435 Thu, 24 May 2012 11:56:26 +0200 Initial Report
On Wednesday 16th April 2012 at 13H17 I made an booking for a car on the British Airways Executive Club website. I selected a Group B car for an amount of R11867-00 pickup at Newark Airport USA on the 3rd June 2012 and drop off at San Francisco Airport on the 28th June 2012. I paid via my credit card and submit it to BA, upon receiving confirmation via email on Wednesday at 13h21, I saw that the drop off and pickup are at the same airport, Newark Airport. I immediately phoned BA to discuss this error. The lady informed me that if I want to drop off at a different airport I need to pay an extra R9000-00, I the informed her that in that case I rather cancel the booking. She then informed me that there is a 20% cancellation fee of R2373-40. I then replied to her that I am not happy with that because I was not my fault that the website reflected a different amount. They only paid me back R9493.60. I feel that this is a easy way to make money out of customers because of their website not function correctly. I did fill in a complaint with them and it is now a week later with no reply yet.



Company Response
24th May 2012, 12:52pm

Hello paul650venter,

Thank you for bringing this to our attention.

I have sent your query to the British Airways Executive Club Team to look into and I have requested that an agent contact you with feedback.

I do apologise for this hassle.

Kind regards,

Natashia van Zyl
Customer Relations

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]]> http://www.hellopeter.com/british-airways-comair/complaints/cancellation-fee-of-20-807422 http://www.hellopeter.com/british-airways-comair/complaints/cancellation-fee-of-20-807422 Thu, 24 May 2012 11:47:34 +0200 ]]> http://www.hellopeter.com/british-airwaysuk/complaints/cancellation-fee-of-20-807414 http://www.hellopeter.com/british-airwaysuk/complaints/cancellation-fee-of-20-807414 Thu, 24 May 2012 11:45:46 +0200
Id just like to thank the Cabin Crew, especially to those in Business class for the exceptional and outstanding service I received on both my flights!

Keep up the excellent work, SAA should be proud!

* 06.05.12 - SA234
* 21.05.12 - SA221

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]]> http://www.hellopeter.com/saa/compliments/credit-where-credit-is-due-807407 http://www.hellopeter.com/saa/compliments/credit-where-credit-is-due-807407 Thu, 24 May 2012 11:36:29 +0200 ]]> http://www.hellopeter.com/saa/complaints/beware-of-incompetent-saa-staff-807096 http://www.hellopeter.com/saa/complaints/beware-of-incompetent-saa-staff-807096 Wed, 23 May 2012 22:19:29 +0200 Initial Report
MY FLIGHT WAS CANCELLED BY 1TIME AND I WAS OFFERED AN ALTERNATIVE TIME OR A REFUND.I ELECTED A REFUND BUT NOTHING HAS BEEN FORTHCOMING

Company Response
24th May 2012, 9:03am

Hello JEFFBLOOM,

Thank you for posting your comments.

Please note the refund was processed on the 2012/05/03 at 16:50 back to the credit card used in the booking.

Kind Regards
1time

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]]> http://www.hellopeter.com/1time-airline/complaints/cannot-obtain-a-refund-807088 http://www.hellopeter.com/1time-airline/complaints/cannot-obtain-a-refund-807088 Wed, 23 May 2012 21:56:08 +0200
In addition during boarding while waiting for takeoff, the airhostess dropped a sizeable laptop bag on my head from the overhead compartment.

I lodged a complaint on 26/04/2012 and have had no response (I emailed [Email Removed] [Email Removed] [Email Removed] [Email Removed] and Natasha Asvat [Email Removed] Key Account Manager. To date there has been no response.

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]]> http://www.hellopeter.com/saa/complaints/damaged-bags-and-poor-service-807000 http://www.hellopeter.com/saa/complaints/damaged-bags-and-poor-service-807000 Wed, 23 May 2012 17:20:16 +0200 Initial Report
I booked a holiday package with onetime holidays leaving from Durban to jhb then to vic falls and to return in the same manner vic falls to jhb to Durban. I had arranged to delay the flight from jhb to dbn and then due to an emergency had to leave jhb immediately to durban and they could just not accommodate me. Furthermore i booked and pay for a separate flight. I tried to get a refund / voucher to use at a later time and their response was that i have to use the ticket within the next 3months or it will be cancelled and it its on condition to booking a package to use that ticket. This meant i could not use that ticket as a one way ticket but had to book a travel package to be able to use the ticket! Also to have that option you also have to pay an additional fee of half the price of the ticket to be able to use that option. How ridiculous can they be? This was a truly pointless excercise for as i spend alot of time on calls to them as well as ended up paying for a different flight anyway! Disgusting service ethic. Fell like I'm the one being used and robbed for my money. will never use this air line again!

Company Response
24th May 2012, 9:46am

Hello deveshr,

Thank you for your email.

Please note the travel agent with whom you made the booking has been advised by our staff that we can keep the ticket open for 5 months, however these changes needed to be made no later than yesterday as per the communication with your travel agent and our 1time holidays agent.

Kindly note the decision to change the ticket was not from 1time but from you as the traveler and regrettably in order to make the change our standard changing fee does apply.

We apologise for any misunderstanding regarding our terms and conditions.

Kind Regards
1time

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]]> http://www.hellopeter.com/1time-airline/complaints/ridiculous-terms-for-a-simple-refund-806992 http://www.hellopeter.com/1time-airline/complaints/ridiculous-terms-for-a-simple-refund-806992 Wed, 23 May 2012 17:11:12 +0200 Initial Report
My fiance and myself arrived for flight T6 327 this afternoon only to be told that the flight has been cancelled. According to the service desk at OR Tambo the call center agent left a voice mail and apparently sent a email to notify us of the flight cancellation. To the best of our knowledge we have received no email a nor a voicemail. The proof of an email sent to us cannot be confirmed, until Friday when the service agent returns from training.

In the meantime we have been booked on tomorrow mornings flight. However I have to carry the cost of gautrain tickets to Sandton in order to stay with friends. I am from Mpumalanga and got a lift to the airport. So traveling home for one night is not an option.

This is not the first time that a flight with this airline has been cancelled, however in previous flights I got the notice. Why not this time? Not to mention baggage damage on my last flight from cape town, but thats another story with 1Time. They say bad things happen in threes what's next 1Time? Will I get a refund for my travel expenses if an investigation shows that the error is on your side? Some how I doubt it. My booking code is AJ4C

Company Response
24th May 2012, 8:38am

Hello nict,

Thank you for posting your comments.

Please note we will be in contact will you directly in order to resolve your complaint.

Kind Regards
1time

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]]> http://www.hellopeter.com/1time-airline/complaints/flight-cancelled-no-record-of-cancellation-sent-806896 http://www.hellopeter.com/1time-airline/complaints/flight-cancelled-no-record-of-cancellation-sent-806896 Wed, 23 May 2012 15:31:37 +0200