Incredible Connection Complaint
 SUPPLIER |
Incredible Connection |
 INDUSTRY |
Retail |
| BRANCH / AREA | Wonderpark | COUNTRY | South Africa |
| TIME / DATE | 14:05 Tue 31 Jan | PERSON RESPONSIBLE | Sony/Incredible Conne... |
| CUSTOMER | Lemmeck | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Software Problems |
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I bought a Sony VAIO laptop on the 14th of January 2012. On Saturday the laptop was operating fine. On Sunday the computer was giving me problems to boot. I took the laptop back on Monday the 30th of January 2012 for assistance. I am told that tp back up my DATA on the laptop and re-install the software they will charge me R400. I am failing to understand how this is possible since the laptop comes with the softwares readily installed. It is really not my fault if their software is faulty. I just need to know who between SONY and Incredible should be held liable for faulty or sub-standars software. I have only been in possession of that laptop for 16 days and used it for 14 days. |
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| SUPPLIER'S RESPONSE | Incredible Connection | Time and Date | 09:17:29 | Thu 2 Feb 12 |
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Hello Lemmeck, Unfortunately software is excluded from all manaufacturer's warranty, irrespective of the supplier or the retailer. Operation system reloads and data back-up will unfortunately be charged for. But our store will contact you shortly in this regard. Kind Regards Incredible Connection Service Department |
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