Incredible Connection Complaint
 SUPPLIER |
Incredible Connection |
 INDUSTRY |
Retail |
| BRANCH / AREA | westgate | COUNTRY | South Africa |
| TIME / DATE | 08:53 Mon 6 Feb | PERSON RESPONSIBLE | RONALDO VAN ZYL |
| CUSTOMER | nicolaas1 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | EMPTY PROMISES |
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| I handed in my kodak easyshare camera at Incredible connection westgate for repairs on 15/01/2012, and was promised feedback within 7 days. Never happened, no calls. Then i spoke to mpho who then told me im getting new camera as my camera cannot be repaired,within 5 days. but she never came back to me and i phoned again . I then spoke to ronaldo the manager, who promised my camera by 3/2/2012, and i also mentioned to him i needed camera for that weekend, and no calls on 3/2/2012 , i was even promised delivery. This is very poor service,the worst i have seen in long time. The whole problem here is the people working there dont know what a dairy is as they never phone customers back ,and to promise and not deliver is very poor business.If i dont get my camera within a day i will take it further | |||
| SUPPLIER'S RESPONSE | Incredible Connection | Time and Date | 10:00:29 | Mon 6 Feb 12 |
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Hello nicolaas1, Our branch management will contact you shortly in this regard. Kind Regards Incredible Connection Service Department |
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