Incredible Connection Conversion
 SUPPLIER |
Incredible Connection |
 INDUSTRY |
Retail |
| BRANCH / AREA | Nelspruit | COUNTRY | South Africa |
| TIME / DATE | 13:50 Wed 21 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | thomasp | View all reports by user |
 1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | Waiting more than 3 weeks for monitor repair... |
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| My Samsung SyncMaster LR23W LCD monitor which I bought at Incredible Connection, has broken for the 2nd time in its warranty period. I've booked it in for repairs at the Nelspruit branch on 04 Dec 2011. Ever since I have had minimal communication from their side with regards to the current status of the repair. I've always had to call them and hear the same excuses every time. Frankly, it's your duty to render me the service without giving me the same excuse every time I phone YOU ( 'cause you hardly ever phone ME). I have even gone as far as contacting Samsung Nelspruit myself to enquire the part on your behalf, as you have not even gone through that trouble! Isn't that your job?! I have also asked if it's possible to at least lend me a screen whilst the repairs are done, but were shot down and told it's against policy. This is an item I have paid for, and the service being given is atrocious. Whenever I ask for a ETA, no one can help me, and it seems SLAs has gone out of the window. | |||
| SUPPLIER'S RESPONSE | Incredible Connection | Time and Date | 16:36:55 | Wed 21 Dec 11 |
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Hello thomasp, The branch management will contact you in this regard. Kind Regards Incredible Connection Service department |
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| CUSTOMER'S FEEDBACK | thomasp | Time and Date | 23:21:10 | Fri 23 Dec 11 |
| Quite Impressed: Riana, the store manager, handled the case promptly and effectively as soon as she became aware of it. She apologized and rectified the situation in an acceptable manner. Thanks. | |||
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