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Imperial Select - Customer Feedback and Analysis

Shown below are the statistics for Imperial Select based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (35) 20%
Complaint (144) 80%
Customer Compliment Complaint
1. alfortuin12
2. ATCGUY12
3. khanyisame03
4. husgena20
5. iandt02
Customer Feedback to Supplier Responses (last 12 months): 57 reports
Chart
Over the moon Over the moon (4) 7%
Quite Impressed Quite Impressed (13) 23%
Indifferent Indifferent (7) 12%
Not Impressed Not Impressed (9) 16%
Utterly Disgusted Utterly Disgusted (24) 42%
Nature of complaints (last 12 months): 144 reports - Imperial Select
Bad Attitude (6) 4% Bad Attitude
Billing/Accounts (3) 2% Billing/Accounts
Breach of Contract (9) 6% Breach of Contract
Damaged Goods (10) 7% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (15) 10% Feedback/Response
Late/No Delivery (15) 10% Late/No Delivery
Other (54) 38% Other
Passing the Buck (4) 3% Passing the Buck
Chart
Repairs/Servicing Repairs/Servicing (25) 17%
Spam Spam (2) 1%
Nature of complaints (last 12 months): 11380 reports - Motor Industry Analysis
Bad Attitude (722) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (360) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (723) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (578) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (395) 3%
Other Other (4449) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (304) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3335) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
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