Iburst Compliment
 SUPPLIER |
Iburst |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 12:29 Wed 2 Nov | PERSON RESPONSIBLE | Tech Support |
| CUSTOMER | simondowdles | View all reports by user |
2
 0
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| NATURE | Call Centre Efficiency |
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| INCIDENT | Wed 2 Nov | ||
| HEADLINE | Unusually fast resolve period |
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I recently purchased a second hand desktop modem and wanted to link it to my current iBurst account. After being put through to tech support, I was told that my call needed to be forwarded to some other department in order for this to be done. After a while, the same technician told me that they were busy but that he'll try link it for me from his side. A few seconds later the modem was linked to my account and I could enjoy the benefits of iBurst via the new modem. As many of us know, iBurst tech support does not have the best track record, but I was very pleased with the manner in which the staff resolved this issue, in total it took no more than 3 minutes. Thank you, and let this be something to hold onto iBurst! |
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