Iburst Complaint
 SUPPLIER |
Iburst |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Emmarentia | COUNTRY | South Africa |
| TIME / DATE | 17:23 Thu 2 Feb | PERSON RESPONSIBLE | Busisiwe Silinda & Mp... |
| CUSTOMER | francoisvwyk | View all reports by user |
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| PROBLEM | Breach of Contract |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | NON-EXISTENT COSTUMER SERVICE of IBURST |
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IBURST costumer service is non-existent. Busisiwe Silinda was quick to sell me Wireless Internet, but the after-sales service is shocking. I double-checked that I have reception in my area. The website stated: FAIR. Which it was not. I then had to fork out another R1600 to have an additional antenna installed. Again, this doesn't help either. I have logged calls. I have sent emails. No response. The technician phoned me twice - on both occasions I was in a meeting and not close to my computer. I asked him on both occasions to phone me at a specific time - once again iBurst failed to deliver as the technician never phoned me back. I have wasted my airtime by holding on for 18 - 30 minutes at a time, trying to sort out this issue. Point is, I still can't send emails. I received my documents from iBurst - the login name and password is wrong. Even the call centre has no idea what the correct login name and passwords are. I now have to pay another R350 to get a technician to come and sort out the problem. Why should I be paying to sort out an iBurst problem? But fine, let's pay the R350 - but I have to wait 48hours???? Are you kidding me???? |
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Relevant content (Last 5 Breach of Contract Problems)
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