Iburst Complaint

SUPPLIER	Iburst	INDUSTRY	Telecommunications
BRANCH / AREA	Pretoria/Cape Town	COUNTRY	South Africa
TIME / DATE	09:32 Fri 13 Jan	PERSON RESPONSIBLE	The whole lot of them
CUSTOMER	Swandame	View all reports by user	0 4
PROBLEM	Lack of clarity on sig...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 15 Dec
HEADLINE	Cheating the public with incomplete information
Over a year ago I was in Pretoria East and applied to Iburst for a internet connection via modem. I completed the deal before receiving the final contract as per their admin process. Iburst did not ever state that they only provided coverage in the major city centres and took no responsibility for other areas. This was apparently detailed in the fine print of the contract. I assumed that they had national coverage as per any other service provider. I did not know that I would move to a new job in the Western Cape within a few months. At no time did the consultant I dealt with indicate that I was purchasing a product with limited use. In Cape Town I discovered no reception in Fish Hoek/Simons Town where I lived. I have paid for this contract since Jan2011 without being able to use it. Iburst is guilty of unfair practice and is lying to their public. They are earning money for a product that does not provide the service promised. They indicated in Jan2011 that they would potentially connect with another provider to service my area. This was a lie. I want a refund for a year's fees @ R257 per month and to be released without prejudice from the rest of the contract. Add a new Iburst Report Inappropriate report?