Iburst Complaint
 SUPPLIER |
Iburst |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 09:14 Fri 20 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | meccav1da | View all reports by user |
 0
2
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Fri 20 Jan | ||
| HEADLINE | 48 hour delivery? Response to a complaint? Nope. |
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It took them 4 days to deliver an internet package with modem I purchased, despite the website claiming 48 hour delivery. It then took a further 3 days for them to register me with RICA so that I could actually use the modem and internet. The delay was partly due to a problem with their logistics centre, and partly due to a bad agent not registering me with RICA until I called back the 4th time and spoke to a helpful agent who then demonstrated that it takes them roughly 5 minutes to register a client with RICA. And to make matters worse, I tried sending a complaint to the "helpdesk" to let them know of the problem, it's been over a week now and no one has responded to my complaint or my follow ups about the complaint. It's a pity that a decent company lets it's reputation get damaged by ignoring customer complaints and not taking their promised delivery times seriously, or at least apologising for late deliveries. |
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