House & Home Complaint
 SUPPLIER |
House & Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | boksburg retail park | COUNTRY | South Africa |
| TIME / DATE | 17:24 Thu 12 Jan | PERSON RESPONSIBLE | management |
| CUSTOMER | AngelaNish | View all reports by user |
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1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Very bad service! Not sticking to their agreements |
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A month ago I purchased a washing machine from House and Home, Parkdene area, on credit. The salesman told me it would take about 2-3 working days before my credit will be approved and they'll let me know. Six working days have passed before I had to contact them to find out what's going on. We eventually sorted out the problem and they finally had it delivered. On monday, 9 January 2012, I walked into House and Home at Boksburg retail park and decided on purchasing a T.V. On credit. Again they told me it would take 2-3 working days for it to be approved. It is now Thursday and when I contacted the shop to find out what's happening, they told me they will let me know in about an half an hour. 2 hours passed before I had to phone THEM AGAIN!! Still no answer on my credit application!!! I am sick of waiting for their "PHONECALLS", and very upset with their bad service!! In the future I would advise their customers to take their business somewhere else, as they are clearly not sticking to their promises!! I will never be a customer at any House and Home store again, for their service has disappointed me too many times. |
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| SUPPLIER'S RESPONSE | House & Home | Time and Date | 15:40:26 | Fri 13 Jan 12 |
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Hello AngelaNish, Your complaint has been forwarded onto senior management for their urgent attention. |
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Relevant content (Last 5 Late / No Delivery Problems)
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