House & Home Complaint
 SUPPLIER |
House & Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | EASTGATE | COUNTRY | South Africa |
| TIME / DATE | 14:32 Mon 23 Jan | PERSON RESPONSIBLE | VERDI |
| CUSTOMER | Charlene Rodrigu | View all reports by user |
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2
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | UNACCEPTABLE CUSTOMER SERVICE |
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| Bought new bedframe in Sept 2011. Bed frame defaulted before xmas. I called in the problem but no answer from store for more than 1 week. Reported problem to the area manager. In the interim my mattress incurred damage due to the frame having a huge curve in it and after months of the mattress being moulded into this hole in the frame, the mattress was damaged. Reported the matter to the store manager who was not interested at all in the problem. I had to suggest to him that he should do something about the problem, waited another 8 days for store manager to find a way forward with the mattress situation. Store manager called me and claimed not to be able to hear me whilst using his cordless phone. Said he would call a few minutes later. This never happened, and manager decided to now change story about calling. After damage caused to my mattress, I now have to buy a new mattress. This was not supposed to have happened. It is the faulty base that caused the damage to my mattress yet House and Home wishes to "negotiate" a 10% discount on their store price, I am most unhappy about this. Its taken one month and I still do not have the bed frame delivered. | |||
| SUPPLIER'S RESPONSE | House & Home | Time and Date | 07:20:37 | Tue 24 Jan 12 |
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Hello Charlene Rodrigu, Please be advised that your complaint has been forwarded onto senior management for their urgent assistance. Please accept our apologies for any inconvenience that has been caused. Regards, Marcia Customer Relations House & Home Head Office |
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