House & Home Complaint

SUPPLIER	House & Home	INDUSTRY	Retail
BRANCH / AREA	Sandton City	COUNTRY	South Africa
TIME / DATE	08:27 Fri 13 Jan	PERSON RESPONSIBLE	Store
CUSTOMER	Salma	View all reports by user	0 1
PROBLEM	Total disregard to con...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 13 Jan
HEADLINE	Total disregard to consumer protection act
This is just a continuation of what my husband has put on this site. The saga with house & home never ends due to ignorance and bad attitude towrds the new consumer protection act. Your slips do not have a refund or exchange period on them. Just for your information we will be getting back that R18619 for the 6 piece ** maximo loung suite. We were told the regional manager will call by the end of business yesterday (12/01/2012 ) to no avail. I would like you guys to know that I have already spoke to the NCC as well as the [Email Removed] so this will soon be published on IOL and The Star with the atrocious pictures of the used lounge suite you tried sending me. I am a pregnant women who does not need this ** service. Maybe I can simplify the new Consumer Protection Act for you ignorant people. Cosumers have the right to the 3 R's (Refund, Repair, Return). I have all the calls recorded so I have enough to go to court with. I have been given the run around from you guys since Tuesday nopw you will be doing the running around. Like my husband mentioned we will meet you in court. Add a new House & Home Report Inappropriate report?
SUPPLIER'S RESPONSE	House & Home	Time and Date	16:00:10 \| Fri 13 Jan 12
Hello Salma, your complaint has been forwarded onto senior management for their urgent attention.