House & Home Complaint
 SUPPLIER |
House & Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | West Rand Lifestyle Centre | COUNTRY | South Africa |
| TIME / DATE | 15:30 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | sbega | View all reports by user |
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1
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Shocking products and poor service in response |
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| I bought an AEG fan, valued at R549, last week only to discover its parts were completely shattered when we opened it. I returned to the store the following day (Friday Feb 3) to exchange it for another fan. I asked to have it opened in front of me, which it was. The parts of that exact fan were also shattered. I immediately asked for a refund. But I was told I could only get one if I produced my ID, or drivers licence. I did not have either on me and queried why I did not need to present this when I bought the (broken) item for cash. The staff, who were quite rude and unhelpful, told me that was the policy. So I had to go back home to collect my ID and then back again to the same store that had already inconvenienced me in the first place with their sub-standard goods. It is now three days later and I still have not received my refund, as I have been told that it takes three working days before I get my money. I find the whole episode appalling, the service poor, the refund policy bizarre - why should I have to wait for my own money for their pathetic experience - and I will never return to that store, or any other Checkers House & Home. | |||
| SUPPLIER'S RESPONSE | House & Home | Time and Date | 09:25:10 | Thu 9 Feb 12 |
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Hello sbega, Your complaint is been investigated by senior management. Regards, Marcia Customer Relations House & Home Head Office |
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Relevant content (Last 5 Damaged Goods Problems)
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(( • )) Supplier's response | ||
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