House & Home Complaint
 SUPPLIER |
House & Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Krugersdorp | COUNTRY | South Africa |
| TIME / DATE | 16:26 Tue 24 Jan | PERSON RESPONSIBLE | Bonolo Matshelo |
| CUSTOMER | zeyn | View all reports by user |
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| PROBLEM | Out of Stock |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | No stock |
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I purchased a 44L LG microwave oven that was advertised by House and Home for R989.00 on the 19th of January, the branch was out of stock and they said that they will call me as soon as they get word from the suppliers.I called twice so far enquiring whats happening,with no call back from the consultant.So i called once again speaking to a manager who then got the consultant who did the sale to call me back.According to her there is no stock available at any of the other branches as well as head office and also she cant promise me when they will be receiving stock,it might take over a month. Why should i wait a month for something i already bought and where the problem clearly is with there lack of sufficient supply. How inefficient,why advertise something when there is no stock available. |
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| SUPPLIER'S RESPONSE | House & Home | Time and Date | 07:48:31 | Wed 25 Jan 12 |
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Hello zeyn, Please accept our apologies for all the inconvenience that has been caused, your complaint has been forwarded onto senior management for thier urgent assistance. Regards, Marcia Customer Relations House & Home Head Office |
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| CUSTOMER'S FEEDBACK | zeyn | Time and Date | 14:16:43 | Fri 27 Jan 12 |
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Utterly Disgusted:
No phone call from management as mentioned in the suppliers Response.Is this what they call urgent assistance .I am loyal client to House and Home and always purchase from the store and this is how I am treated.An apology cannot be accepted if my problem is not resolved. I will keep posting complaints on Hello Peter until I receive my microwave or unless they can somehow turn my complaint into a compliment |
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(( • )) Supplier's response |
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