House & Home Complaint

SUPPLIER	House & Home	INDUSTRY	Retail
BRANCH / AREA	Eastgate	COUNTRY	South Africa
TIME / DATE	16:41 Fri 27 Jan	PERSON RESPONSIBLE
CUSTOMER	sebas777	View all reports by user	0 1
PROBLEM	Damaged goods & out of...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Fri 27 Jan
HEADLINE	INCOMPETENCY OF HOUSE & HOME
We purchased dining room table & 6 chairs on Sat 21/01, we paid cash 4 this in the meantime as they neva had stock in the store, sales person Edgar & store manager gave us their word that they would source this from the other stores & that we would have our table & chairs by Friday, we got a phone call the 19/01 just after 12h00 informing us they received the table & the chairs but the chairs were damaged, later the afternoon just before 17h00 we received another phone call from the manager of the store informing us they had now received new chairs but the table was damaged, the manager said he was going 2 call us back in an hours time & to no avail. This morning my husband called the branch to find out what was happening as no 1 called us back, he eventually spoke 2 the regional manager Jaco just after 9am this morning who then asked to give him 2 hours & he would call back with a solution, 2 hours came & gone, my husband phoned Jaco again after 12h00 which he said would call back in an hour, we get a phone @ 15h20 to say THERE IS NOTHING FURTHER THEY CAN DO FOR US DUE TO A OVERSALE!!! The day that we paid for this there were still plenty tables in stock!!! Add a new House & Home Report Inappropriate report?
SUPPLIER'S RESPONSE	House & Home	Time and Date	16:54:49 \| Fri 27 Jan 12
Hello sebas777, Please accept our apologies for any inconvenience that has been caused, your complaint is currently been investigated by senior manager. Regards, Marcia Customer Relations House & Home Head Off