House & Home Complaint
 SUPPLIER |
House & Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Lifestyle Crossing | COUNTRY | South Africa |
| TIME / DATE | 20:26 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | MonicaF | View all reports by user |
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| PROBLEM | Passing the Buck |
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| INCIDENT | Tue 10 Jan | ||
| HEADLINE | House and Home shocking service |
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| We bought a Whirlpool dishwasher on 10 Jan from House & Home at Lifestyle Crossing. After installing it &using it just once,we realised that the soap block wasn't dissolving properly in the dispenser & called Whirlpool to send a technician out to see what the problem was.The technician told us that Whirlpool dishwashers don't actually work as well with tablets in the dispenser & that if we weren't prepared to use the powder detergent,then we should just "throw" the dishwashing block into the bottom of the dishwasher & it should dissolve properly then. We were a bit surprised but tried it & sure enough it dissolved but our dishes weren't cleaned properly.After contacting House & Home to complain asking for a refund,they came back saying that we had to call a technician out 3 times & then if still not happy, then Whirlpool would refund us. After doing this,& giving the product a fair chance,with no improvement in the dishwasher's performance & complaining about it, I am still waiting for both companies to honour their promise!! Both companies are happy to take my money but neither is accountable. The service of both parties is unacceptable & disgraceful.This dishwasher's 3 weeks old! | |||
| SUPPLIER'S RESPONSE | House & Home | Time and Date | 08:07:04 | Fri 3 Feb 12 |
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Hello MonicaF, Your complaint is been investigated by senior management. Regards, Marcia Customer Relations House & Home Head Office |
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