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Honda SA - Customer Feedback and Analysis

Shown below are the statistics for Honda SA based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (51) 30%
Complaint (117) 70%
Customer Compliment Complaint
1. shilu03
2. tambo_m03
3. shearder30
4. pjbland02
5. ljocpinto11
Customer Feedback to Supplier Responses (last 12 months): 13 reports
Chart
Over the moon Over the moon (4) 31%
Quite Impressed Quite Impressed (3) 23%
Indifferent Indifferent (0) 0%
Not Impressed Not Impressed (2) 15%
Utterly Disgusted Utterly Disgusted (4) 31%
Nature of complaints (last 12 months): 117 reports - Honda SA
Bad Attitude (9) 8% Bad Attitude
Billing/Accounts (2) 2% Billing/Accounts
Breach of Contract (2) 2% Breach of Contract
Damaged Goods (10) 9% Damaged Goods
Feedback/Response (2) 2% Feedback/Response
Late/No Delivery (7) 6% Late/No Delivery
Other (25) 21% Other
Out of Stock (3) 3% Out of Stock
Passing the Buck (6) 5% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (3) 3%
Repairs/Servicing Repairs/Servicing (48) 41%
Nature of complaints (last 12 months): 11370 reports - Motor Industry Analysis
Bad Attitude (722) 6% Bad Attitude
Billing/Accounts (191) 2% Billing/Accounts
Booking Query (33) 0% Booking Query
Breach of Contract (359) 3% Breach of Contract
Call Centre!! (33) 0% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (723) 6% Damaged Goods
Expiry Date (18) 0% Expiry Date
Feedback/Response (578) 5% Feedback/Response
Chart
Hygiene Hygiene (2) 0%
Late/No Delivery Late/No Delivery (395) 3%
Other Other (4442) 39%
Out of Stock Out of Stock (111) 1%
Passing the Buck Passing the Buck (304) 3%
Pricing/Barcodes Pricing/Barcodes (88) 1%
Repairs/Servicing Repairs/Servicing (3333) 29%
Spam Spam (28) 0%

Please note: All Reports & Stats fall away after 12 months

 
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