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@Home - Customer Feedback and Analysis

Shown below are the statistics for @Home based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (40) 22%
Complaint (138) 78%
Customer Compliment Complaint
1. anishrk03
2. alwande02
3. ross.khan02
4. Ntombibinza02
5. smithml11
Customer Feedback to Supplier Responses (last 12 months): 46 reports
Chart
Over the moon Over the moon (7) 15%
Quite Impressed Quite Impressed (10) 22%
Indifferent Indifferent (4) 9%
Not Impressed Not Impressed (8) 17%
Utterly Disgusted Utterly Disgusted (17) 37%
Nature of complaints (last 12 months): 138 reports - @Home
Bad Attitude (24) 17% Bad Attitude
Billing/Accounts (10) 7% Billing/Accounts
Damaged Goods (8) 6% Damaged Goods
Expiry Date (1) 1% Expiry Date
Feedback/Response (18) 13% Feedback/Response
Late/No Delivery (31) 22% Late/No Delivery
Other (22) 16% Other
Out of Stock (3) 2% Out of Stock
Passing the Buck (3) 2% Passing the Buck
Chart
Pricing/Barcodes Pricing/Barcodes (7) 5%
Repairs/Servicing Repairs/Servicing (11) 8%
Nature of complaints (last 12 months): 28701 reports - Retail Industry Analysis
Bad Attitude (3832) 13% Bad Attitude
Billing/Accounts (2602) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (409) 1% Breach of Contract
Call Centre!! (326) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2181) 8% Damaged Goods
Expiry Date (309) 1% Expiry Date
Feedback/Response (1497) 5% Feedback/Response
Chart
Hygiene Hygiene (316) 1%
Late/No Delivery Late/No Delivery (1521) 5%
Other Other (11774) 41%
Out of Stock Out of Stock (978) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (743) 3%
Repairs/Servicing Repairs/Servicing (1414) 5%
Spam Spam (172) 1%

Please note: All Reports & Stats fall away after 12 months

 
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