@Home Complaint

SUPPLIER	@Home	INDUSTRY	Retail
BRANCH / AREA	Fourways Mall	COUNTRY	South Africa
TIME / DATE	12:07 Thu 5 Jan	PERSON RESPONSIBLE	Simon
CUSTOMER	fantabulous	View all reports by user	1 1
PROBLEM	Paid money no goods su...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 5 Jan
HEADLINE	Worst customer service ever
On the 3/1/12 my daughter went to Fourways Mall @Home and purchased a flask for R199-00. She immediately received and sms from her bank saying the purchase had gone through. According to the store their computer went blank and it did not process the transaction. To cut a long story short my daughter walked out the store with R199-00 taken out of her banking account and NO FLASK. I went with her the next day with a bank statement and received the same treatment from the MANAGER Simon that she had received the previous day. No apology again, not helpful at all and still no flask or refund. We left the store. My husband phoned Head Office they responded with phone calls and on day 3 after the incident still no flask or refund of money. We are now going to open a case with the SAP. Add a new @Home Report Inappropriate report?
SUPPLIER'S RESPONSE	@Home	Time and Date	09:03:26 \| Fri 6 Jan 12
Hello fantabulous, Thank you for bringing this to our attention. We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator