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INDUSTRY Retail
BRANCH / AREA Vaal Mall COUNTRY South Africa
TIME / DATE 15:52 Sun 22 Jan PERSON RESPONSIBLE Lindi
CUSTOMER Tumz View all reports by user
PROBLEM

Lack of urgency

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INCIDENT Sat 21 Jan
HEADLINE

Store only has one scanner

Went to the Vaal Mall yesterday afternoon wanting to add more items onto my wedding registry.
I was introduced to a lady by the name of Lindi to help me with my wishes-Lindi came and informed me that the store has only one scanner and this scanner was being used by another employee and that I should go around the mall and then came back at a later stage-what other nonsense,if a client is at store needing to use the scanner, shouldnt the scanner be provided to the client to use.
Adding the additional items onto my registry wasn't going to take the entire afternoon, I am still very dissapointed and am actuall thinking of scrapping the registry all together and giving it to other service providers who actual give a **** about their customers
SUPPLIER'S RESPONSE @Home Time and Date 10:32:05 | Mon 23 Jan 12
Hello Tumz,

Thank you for bringing this to our attention.

In order to sort out your situation, I will pass your comments to the @home department and they will contact you directly.

Kind regards,
Mymoena
TFG Communications Coordinator

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