@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Waterfall Mall Rustenburg | COUNTRY | South Africa |
| TIME / DATE | 22:48 Thu 8 Dec | PERSON RESPONSIBLE | Vinola |
| CUSTOMER | Beam | View all reports by user |
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| PROBLEM | Shocking Service |
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| INCIDENT | Thu 8 Dec | ||
| HEADLINE | shocking Service |
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At I walked into the store. within a minute I had chosen a 4slice toaster with the help of an assistant. I paid R490 with a debit card. Std Bank confirmed the transaction on my cell phone. the shop's system froze. The manager, Vinola sauntered up to the till. The assistant explained the problem. she phoned Head Office and then spent the next 20min going from payment terminal to payment terminal achieving nothing. My friend from Australia was appalled at the service - she explained it happened all the time! I phoned the bank to confirm the payment had gone through - not acceptable. i went to the Autobank to pull a statement - also not acceptable. I had to go to the branch. i explained my husband was in hospital with cancer, I did not have the time. She still could not come up with a solution. I asked for a letter confirming that she had my moiney and the toaster - which i got. t walked out at 14h40- seething, |
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| SUPPLIER'S RESPONSE | @Home | Time and Date | 09:54:31 | Mon 12 Dec 11 |
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Hello Beam, Thank you for bringing this to our attention. In order to sort out your situation, I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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