@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Design Quater | COUNTRY | South Africa |
| TIME / DATE | 11:20 Tue 20 Dec | PERSON RESPONSIBLE | Lerato |
| CUSTOMER | martinweyer | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Tue 20 Dec | ||
| HEADLINE | Order placed 4 Weeks ago, and still not delivered |
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Morning, I have placed an order for a table with 2 chairs on the 26 November 2011 at @home in Design Quarter. The order should have taken 2 weeks to be delivered to the store, and delivery date is the 09 December 2011. When I followed up on the 09th they informed the order is not there and will be at the store the Wednesday the 14th Dec. I followed up again on the 14th and the order still had not arrived at the store and was informed them that they cannot get a driver to collect the order and stock cannot be sent to the store for collection (which they should have informed me when the order was placed). I was informed that I would have to go to Centurion and collect the order myself. This is unacceptable and service that I have received from this store is shocking, they do not return calls as promised and not keep to their commitments made. I am currently waiting for them to return my call once again, and provide me with the details to collect my order myself. My order number is 136387 Feedback in this regard would be much appreciated Regards, Martin Weyer |
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| SUPPLIER'S RESPONSE | @Home | Time and Date | 20:47:28 | Tue 20 Dec 11 |
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Hello martinweyer, Apologies for the inconvenience caused. We try our best to deliver good customer service and it is highly disappointing that you had this experience. In order to sort out your situation, I hav sent your comments to the @home department and they will contact you directly. Regards, Mymoena |
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