@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bloemfontein Waterfront | COUNTRY | South Africa |
| TIME / DATE | 09:23 Wed 28 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | donep | View all reports by user |
 3
5
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | No spare parts for Breville |
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Yesterday I went to the @Home store in the Bloemfontein waterfront to hand in my Breville ( for who they are the only suppliers) kettle for repairs. When I got to the store and tried to hand in my kettle I was informed that they were unable to assist me as they have not had spares to fix Breville Kettles and Toasters for the past 8 months. This is shocking!!! I will never buy any other appliances from the foschini group if this is the kind of inadequate service they provide. |
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| SUPPLIER'S RESPONSE | @Home | Time and Date | 09:16:05 | Wed 4 Jan 12 |
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Hello donep, Thank you for bringing this to our attention. In order to sort out your situation, I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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| CUSTOMER'S FEEDBACK | donep | Time and Date | 19:35:22 | Fri 30 Dec 11 |
| Utterly Disgusted: No feedback or contact from @Home. So much for the lifetime guarantee offered. Surely this must be in contravention of the consumer protection act. | |||
Relevant content (Last 5 Repairs / Servicing Problems)
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(( • )) Supplier's response | ||
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(( • )) Supplier's response |
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