@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Vanderbijlpark | COUNTRY | South Africa |
| TIME / DATE | 11:00 Tue 31 Jan | PERSON RESPONSIBLE | Nelly |
| CUSTOMER | lubek | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | No feedback |
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At the beginning of December 2011 I handed in my Breville coffee machine for a service at our @home store (the one where I had bought my machine and had been assured that they would be able to service/repair it for me). I was supposed to be emailed paperwork in this regard, which I have never received. After a few days, I phoned for feedback and was assured that the service would be done within the following week. At the beginning of January 2012 I phoned again. Nelly told me that they were waiting for my spares. I wanted to know which spares, seeing that I had only handed it in for a service and had requested that I be informed of the possible cost before they continue with any work on it. Because @home could not tell me the cost of a service either. So, she was supposed to phone back with the correct feedback, which she never did. When I phoned back, she said she had lost my number. But my number was on their system when I handed the machine in. Eventually I was told I would have my machine by end of January. Today is 31 January and I have had no feedback even as to the possible cost of the service. What a terrible lot to be dealing with! |
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| SUPPLIER'S RESPONSE | @Home | Time and Date | 08:44:03 | Wed 1 Feb 12 |
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Hello lubek, Thank you for bringing this to our attention. We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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| UPDATED RESPONSE | @Home | Time and Date | 09:47:58 | Fri 3 Feb 12 |
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Hello lubek, I have sent your comments to the @home department and will follow-up with great importance. |
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| CUSTOMER'S FEEDBACK | lubek | Time and Date | 09:04:35 | Fri 3 Feb 12 |
| Utterly Disgusted: Apart from the communication above, I have still not received any further feedback. I must say that this has given me confirmation not to do major shopping at this outlet in future! Such a pity. | |||
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(( • )) Supplier's response |
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