@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Distribution Centre | COUNTRY | South Africa |
| TIME / DATE | 14:13 Wed 14 Dec | PERSON RESPONSIBLE | Ntokoza and Janine in... |
| CUSTOMER | gregforbes3 | View all reports by user |
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Wed 14 Dec | ||
| HEADLINE | @Home's delivery process is pathetic |
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| Ordered and paid for 6 chairs and a side table from @Home Design Quarter. Made a special arrangement for it to be delivered before 12:30 on the 13th of Dec. This was confirmed again when @Home phoned a week before the delivery date. On the day - no show. Spoke to Ntokoza and Janine in dispatch who promised it would be delivered the next day between 09:00 and 09:30 - made a special arrangement to be at the office to accept. Come 13:30 - no show. Phoned through again - Ntokoza no where to be found, and Janine who is clueless as to why it was not delivered at the time promised. | |||
| SUPPLIER'S RESPONSE | @Home | Time and Date | 14:15:10 | Thu 15 Dec 11 |
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Hello gregforbes3, We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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