@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Mall@Reds, Centurion | COUNTRY | South Africa |
| TIME / DATE | 17:01 Wed 4 Jan | PERSON RESPONSIBLE | Penny |
| CUSTOMER | phoenix | View all reports by user |
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16
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | @Home ******** monies from clients |
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| My son gave me a R150-00 gift voucher as a Christmas present which I could use to purchase goods at a number of different stores of which @Home was one of the stores. This morning I went into the @Home store in the Mall@Reds in Centurion and purchased goods to the value of R149-00. To all intents and purposes, I should have been given R1-00 change, however, Penny, at the store refused to give me the R1-00 refund. I cannot purchase anything for R1-00 and if this is the policy of @Home, then I have a concern that if this happens to millions of other shoppers, that @Home are in fact ******** monies from their clients. | |||
| SUPPLIER'S RESPONSE | @Home | Time and Date | 09:57:12 | Thu 5 Jan 12 |
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Hello phoenix, Thank you for bringing this to our attention. We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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08:01:16 Thu 24 May 12
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