@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Canal Walk | COUNTRY | South Africa |
| TIME / DATE | 11:50 Wed 21 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | Tracey.Coleridge | View all reports by user |
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| PROBLEM | Pathetic and Unaccepta... |
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| INCIDENT | Wed 21 Dec | ||
| HEADLINE | @HOME PATHETIC CUSTOMER SERVICE |
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| We purchased a couch from @home Living Space Canal Walk at the end of November. We made the purchase knowing that stock comes on 9 January 2011 & that we will receive 10 days after. I initially tried to have demo model sold to me to avoid the wait and they were unable to accomodate. I was fine with this, paid for it and left. I then received a call from them on 20 December 2011 where they informed me that there is a problem with something about the fabric and the colour and told me that there will be a delay and that the couch will only come at the END of FEBRUARY. There was no problem with the initial wait as that we already knew that and we were willing to wait, but to come and tell me 4 days before Christmas that I have to wait another month is PATHETIC AND UNACCEPTABLE. how can you wait 3 months for a couch? And to make matters worse, my husband was in the store this morning and they could not accomodate us in any way in terms of an alternative, they merely offered a refund ,so after already waiting, they now want to refund me! I do belive that this infringes on my rights in terms of the CPA. This is seriously unacceptable and not the service I expect from FOSCHINI GROUP | |||
| SUPPLIER'S RESPONSE | @Home | Time and Date | 09:14:03 | Wed 4 Jan 12 |
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Hello Tracey.Coleridge, Thank you for bringing this to our attention. We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologise for the inconvenience caused. I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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