@Home Complaint
 SUPPLIER |
@Home |
 INDUSTRY |
Retail |
| BRANCH / AREA | Constantia | COUNTRY | South Africa |
| TIME / DATE | 17:54 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Yaseen Parker | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | Breville cafe venezia coffee machine failure |
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I have purchased a Breville cafe venezia coffee machine on the 28th December 2011. After using it a couple of times, I found that water started spraying everywhere from the filter nozzle, as if some seal has broken. I have then researched similar incidences on the internet & found this to be a recurring problem. I intend to return the product to @Home Constantia, where i purchased the machine, however, I am afraid this might happen again, as a result of a possible defect in this range of product. I have followed the instructions to the T & cleaned the machine thoroughly after each use. I would appreciate some feedback from Breville SA or @Home. Thanks. |
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| SUPPLIER'S RESPONSE | @Home | Time and Date | 16:52:48 | Wed 18 Jan 12 |
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Hello Yaseen Parker, Thank you for bringing this to our attention. In order to sort out your situation, I will pass your comments to the @home department and they will contact you directly. Kind regards, Mymoena TFG Communications Coordinator |
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