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Hirsch's - Customer Feedback and Analysis

Shown below are the statistics for Hirsch's based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (29) 24%
Complaint (91) 76%
Customer Compliment Complaint
1. pieterjj12
2. MHP02
3. Corne Grobler11
4. SamiP10
5. schmaltzy01
Nature of complaints (last 12 months): 91 reports - Hirsch's
Bad Attitude (6) 7% Bad Attitude
Billing/Accounts (2) 2% Billing/Accounts
Breach of Contract (1) 1% Breach of Contract
Competitions (1) 1% Competitions
Damaged Goods (7) 8% Damaged Goods
Feedback/Response (5) 5% Feedback/Response
Late/No Delivery (10) 11% Late/No Delivery
Other (15) 16% Other
Out of Stock (3) 3% Out of Stock
Chart
 Passing the Buck Passing the Buck (2) 2%
Pricing/Barcodes Pricing/Barcodes (1) 1%
Repairs/Servicing Repairs/Servicing (35) 38%
Spam Spam (3) 3%
Nature of complaints (last 12 months): 28697 reports - Retail Industry Analysis
Bad Attitude (3832) 13% Bad Attitude
Billing/Accounts (2602) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (409) 1% Breach of Contract
Call Centre!! (326) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2181) 8% Damaged Goods
Expiry Date (309) 1% Expiry Date
Feedback/Response (1497) 5% Feedback/Response
Chart
 Hygiene Hygiene (315) 1%
Late/No Delivery Late/No Delivery (1521) 5%
Other Other (11772) 41%
Out of Stock Out of Stock (978) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (742) 3%
Repairs/Servicing Repairs/Servicing (1414) 5%
Spam Spam (172) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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