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Guess - Customer Feedback and Analysis

Shown below are the statistics for Guess based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (8) 12%
Complaint (57) 88%
Customer Compliment Complaint
1. Catt SA11
2. Ashley W11
3. Leigh2402
4. willpta02
5. Jayshree N02
Customer Feedback to Supplier Responses (last 12 months): 15 reports
Chart
 Over the moon Over the moon (4) 27%
Quite Impressed Quite Impressed (2) 13%
Indifferent Indifferent (1) 7%
Not Impressed Not Impressed (4) 27%
Utterly Disgusted Utterly Disgusted (4) 27%
Nature of complaints (last 12 months): 57 reports - Guess
Bad Attitude (7) 12% Bad Attitude
Billing/Accounts (3) 5% Billing/Accounts
Breach of Contract (1) 2% Breach of Contract
Damaged Goods (23) 40% Damaged Goods
Feedback/Response (3) 5% Feedback/Response
Other (15) 26% Other
Repairs/Servicing (5) 9% Repairs/Servicing
Chart
Nature of complaints (last 12 months): 28694 reports - Retail Industry Analysis
Bad Attitude (3831) 13% Bad Attitude
Billing/Accounts (2602) 9% Billing/Accounts
Booking Query (38) 0% Booking Query
Breach of Contract (409) 1% Breach of Contract
Call Centre!! (326) 1% Call Centre!!
Competitions (79) 0% Competitions
Damaged Goods (2181) 8% Damaged Goods
Expiry Date (309) 1% Expiry Date
Feedback/Response (1497) 5% Feedback/Response
Chart
 Hygiene Hygiene (315) 1%
Late/No Delivery Late/No Delivery (1520) 5%
Other Other (11772) 41%
Out of Stock Out of Stock (978) 3%
Passing the Buck Passing the Buck (510) 2%
Pricing/Barcodes Pricing/Barcodes (742) 3%
Repairs/Servicing Repairs/Servicing (1413) 5%
Spam Spam (172) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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