Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | gateway shopping | COUNTRY | South Africa |
| TIME / DATE | 09:06 Tue 31 Jan | PERSON RESPONSIBLE | Guess/Edgards |
| CUSTOMER | Mthe_Nol | View all reports by user |
 1
9
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| PROBLEM | Damaged Goods |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | T shirt writtings came off |
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I have always been a guess fan and I buy a lot of guess clothing and I have always been happy with the quality from jeans to handbags and watches they offer. recently I think a month ago if not November I got two t-shirts as a gift from a friend one is navy with Gold writing and the other one is white with Gold writings as well I haven't used them and when I did I washed the white one and the gold writings came off and its brown now. I called the guess store in Gateway Durban to find out what I can do or where can I go to get assistance and I spoke to some guy who said they called him MR TEE who said he cannot assist unless I have till slip. I mean really now, I dnt keep till slips when shopping and to top it all off it was a gift s where do I go to be assisted |
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| SUPPLIER'S RESPONSE | Guess | Time and Date | 10:18:22 | Wed 1 Feb 12 |
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Hello Mthe_Nol, Dear Nolwazi, I apologise for this experience. This does sound like a manufacturing fault, and we would like to assist where we can. We have the retail licence, and if there is a manufacturing problem with a garment, we also need to return it to the supplier. The consumer protection act stipulates that a proof of purchase must be presented, in order for a credit to be passed. So please can you request from your friend the proof of purchase, so we can process this for you. A date will also suffice if it corresponds with our systems. Once you have this, please take it back to the store for more assistance. If you have any further questions please contact me on cjardim@busbyhouse.com. Regards Carlos |
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(( • )) Supplier's response | ||
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