Guess Complaint

SUPPLIER	Guess	INDUSTRY	Retail
BRANCH / AREA	Vereeniging,RiverSquare ...	COUNTRY	South Africa
TIME / DATE	16:34 Wed 8 Feb	PERSON RESPONSIBLE	Crown Jewelers
CUSTOMER	Catt SA	View all reports by user	1 1
PROBLEM	Very poor quality	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Poor qiality jewelery,silver fades an turn bronze
J am so disappointed,I received a bracelet for Christmas from my children which they bought at the jeweler. Not even 2 months and it is going bronze. When I took it back they told me Guess jewelry is costume jewelry and it will go off with time. They told me that they do tell customers about and unfortunately they did not tell my husband and children because they would not buy it. If Guess is costume jewelry,what's the point of buying it. Thanks Karen Add a new Guess Report Inappropriate report?
SUPPLIER'S RESPONSE	Guess	Time and Date	17:07:59 \| Thu 9 Feb 12
Hello Catt SA, Hi Karen, I apologise for this experience and will do my best to assist you. This hellopeter account has been created to deal with customer complaints and compliments for the Guess retail stores. However i am going to forward your situation through to the supplier, and i am confident that they will be able to assist. If you do not have anyone contacting you by Monday, please mail me at cjardim@busbyhouse.com. Kind Regards, Carlos Jardim