Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | Northen suburbs,Canal Walk, | COUNTRY | South Africa |
| TIME / DATE | 19:45 Mon 26 Dec | PERSON RESPONSIBLE | Store Manager |
| CUSTOMER | natz123 | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 26 Dec | ||
| HEADLINE | Poor Customer Service |
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Good Day I recently bought a Guess Wallet to the value of R550 @ the Guess shop in Canal Walk. The wallet studs on the wallet began to tarnish after only one month & fabric inside looks terrible not the moneys worth,hence, I called the store today(26th Dec 2011) & informed them. The lady who answered the phone weren't very eager to assist. She asked me to bring the wallet to the store for checking. I took the waller back the same day 26th Dec e 2011. I came @ the store & ask for the lady who answered the phone,which happened to be the store manager who gave me such ppor service. She didn't even apologize for my inconvenience & said that she's not able to make a decision about the wallet. I then had to leave my name & cell number for her to phone me back after she had spoken to the area manager of the that store. I had no peace of mind when leaving the store. Will this matter be resolved? Will I receive a new wallet? Could the area manger of this store please contact me vua email or cell? Very unhappy customer. |
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| SUPPLIER'S RESPONSE | Guess | Time and Date | 08:16:32 | Tue 27 Dec 11 |
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Hello natz123, Dear Natalie, I apologise for this experience that you have received. unfortunately this is the process when it comes to manufacturing damages. The area manager will evaluate, and will be in touch with you asap. Please feel free to contact me directly on cjardim@busbyhouse.com, if you have any questions. Kind regards, Carlos |
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