Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | Johannesburg / South Africa | COUNTRY | South Africa |
| TIME / DATE | 12:02 Wed 5 Oct | PERSON RESPONSIBLE | N/A |
| CUSTOMER | Ashley W | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 5 Oct | ||
| HEADLINE | Missing Bracelet / Trying to Locate |
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Hi There I purchased a Guess Bracelet from one of your suppliers in Johannesburg, Edgars. However this bracelet unfortunately went missing. I then have been trying for months to try contact someone with regards to replacing it with an exact match as this is extremely important to me and has a lot of meaning. I have a picture of the bracelet; however the lack of caring from any of the reps I have approached has left me coming to Hello Peter. I am very irritated that no-one can direct me to how I can achieve this. Even though it might not be the most expensive item, it has huge sentimental value. I have always been a loyal customer and only bought guess products, although I find myself now very unimpressed with the after purchase services. I would be extremely appreciative if I could resolve this. I will do anything to get this Bracelet back. Please help, I love Guess products and do not want to stop purchasing from your brand. Regards Ashley |
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| SUPPLIER'S RESPONSE | Guess | Time and Date | 09:44:50 | Thu 6 Oct 11 |
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Hello Ashley W, Hi Ashley, I apologise for this poor experience. This hellopeter account has been created to deal with complaints and compliments about the Guess retail stores. So unfortunately i cannot assist in this matter. I am however going to forward this to the the jewellery Brand manager 'Jean O'Connor' (jeano@sbacher.co.za). and she will help you further. Regards Carlos |
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