Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | Woodlands Shopping Centre | COUNTRY | South Africa |
| TIME / DATE | 16:16 Wed 30 Nov | PERSON RESPONSIBLE | |
| CUSTOMER | csmitgrobler | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 30 Nov | ||
| HEADLINE | Guess Handbag |
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I brought my Guess Handbag at Woodlands Shopping Centre at the Guess shop, for the price I paid I would say the quality is very poor, the handbag is genuine leather and already torns and really looks bad. I had many handbags that I brought for more than half the price cheaper and those handbags still looks very good. I'm very dissapointed in the quality. |
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| SUPPLIER'S RESPONSE | Guess | Time and Date | 16:24:31 | Wed 30 Nov 11 |
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Hello csmitgrobler, Hi Celeste, All our product has a 6 month warranty, as stipulated by the consumer protection act. Please can you take your bag through to the place that you purchased it, and ask them to quality assess it, please take your proof of purchase. If it is a manufacturing fault, and it falls within the warranty period they must replace/repair it. Please contact me directly if you need further assistance: cjardim@busbyhouse.com Regards Carlos |
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