Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | Sandton city | COUNTRY | South Africa |
| TIME / DATE | 14:51 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | 004jo | View all reports by user |
 0
1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 19 Dec | ||
| HEADLINE | card ***** |
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| Hi I recently went to guess Sandton city on the 10th the cashier was ment to swipe a gift card we were given but due to a lack of attention from his side he swiped my cheque account for the full amount. After a hour of having to wait he later refunded me my money. On wednesday night the 15th I get a sms from the bank at 2:30am tell me that guess have again debited my account for R1195! I later go to the store where they tell me I need to get them a statment from my bank which I did and which cost me R50 after I had to spend a R150 on fuel just to drive all the way to sandton city yo go to guess! It has been close to a week and I'm still waiting for Guess sandton to fix the mess ! Its disgusting to know that shopping at a well known brand such as guess isn't a safe place to use your card! So to anyone wanting to use their card at guess in sandton think twice about how safe it really ISN'T! | |||
| SUPPLIER'S RESPONSE | Guess | Time and Date | 15:25:47 | Mon 19 Dec 11 |
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Hello 004jo, Dear Kisten, Once again i apologise for this inconvenience and confusion. The processing of this transaction was definitely our fault, i apologise. We corrected this by giving you the cash back. While you were in the store, Rowan phoned the bank (fnb both yous and our bank) to find out if the transaction had been processed on your side and received on our side. Confirmation of it going off on your side was given, and confirmation of it not reflecting on our side was given. The Bank then instructed us to put the card through again, and gave us an authorisation number to enable us to process this transaction. No other transaction has been processed, i have personally gone through the credit card remittance and banking at store. There has not been any fraudulent transactions. We are now liaising with the bank to get this rectified, we will be in touch as soon as the bank has told us what is going on and what course of action needs to take place. Once again we would like to apologise for the inconvenience caused. Kind Regards, Carlos |
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