Guess Complaint
 SUPPLIER |
Guess |
 INDUSTRY |
Retail |
| BRANCH / AREA | Centurion Mall | COUNTRY | South Africa |
| TIME / DATE | 09:46 Sat 24 Sep | PERSON RESPONSIBLE | |
| CUSTOMER | liverobyn | View all reports by user |
 0
1
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| PROBLEM | Damaged Goods |
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| INCIDENT | Sat 24 Sep | ||
| HEADLINE | Bad Quality |
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| On the 9th of August 2011 I bought a little silver plated star charm made by Guess at a jewlery shop in the Centurion Mall. I had it attachec to a silver chain at an added cost because the link from the charm to the chain was not silver. I was happy to pay the extra money as I believes that because I had apparently bought a good quality designer item, that it was worth it. I had originaly wanted to buy a silver charm but because none was available I settled on a desiner item. Within a few weeks one of the little crystals had fallen out the charm (there were two) and now it has become unwearable as there is a ugly copper colour coming through. I haver in the past purchased silver plated jewlery that has lasted me for years. The charm that I bought cost the same, if not more than what a solid silver charm would have cost. I tried to get hold of the Guess suppliers to complain about the quality but to no availe, I cannot find a contact number or websire anywhere. Thanking you. Robyn | |||
| SUPPLIER'S RESPONSE | Guess | Time and Date | 16:56:28 | Mon 26 Sep 11 |
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Hello liverobyn, Hi Robyn, This hellopeter account has been created to deal with Guess retail stores. However i will try and help you as best i can. This sounds like it is a manufacturing fault. if it is, the store should give you a replacement or a credit. have you taken this bake to the store you purchased it from? If not please do this. if you do not get any joy then, please contact me directly on cjardim@busbyhouse.com. Regards Carlos |
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