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Greyhound - Customer Feedback and Analysis

Shown below are the statistics for Greyhound based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (25) 18%
Complaint (112) 82%
Customer Compliment Complaint
1. Johnny11602
2. FIKMBA02
3. KGRAMALEPE02
4. nevs2702
5. varaidzo02
Customer Feedback to Supplier Responses (last 12 months): 29 reports
Chart
Over the moon Over the moon (5) 17%
Quite Impressed Quite Impressed (2) 7%
Indifferent Indifferent (3) 10%
Not Impressed Not Impressed (10) 34%
Utterly Disgusted Utterly Disgusted (9) 31%
Nature of complaints (last 12 months): 112 reports - Greyhound
Bad Attitude (21) 19% Bad Attitude
Billing/Accounts (6) 5% Billing/Accounts
Booking Query (14) 13% Booking Query
Breach of Contract (2) 2% Breach of Contract
Call Centre!! (3) 3% Call Centre!!
Damaged Goods (1) 1% Damaged Goods
Feedback/Response (4) 4% Feedback/Response
Hygiene (2) 2% Hygiene
Late/No Delivery (20) 18% Late/No Delivery
Chart
Other Other (36) 32%
Passing the Buck Passing the Buck (1) 1%
Repairs/Servicing Repairs/Servicing (2) 2%
Nature of complaints (last 12 months): 2571 reports - Travel Industry Analysis
Bad Attitude (298) 12% Bad Attitude
Billing/Accounts (164) 6% Billing/Accounts
Booking Query (174) 7% Booking Query
Breach of Contract (147) 6% Breach of Contract
Call Centre!! (51) 2% Call Centre!!
Competitions (10) 0% Competitions
Damaged Goods (54) 2% Damaged Goods
Expiry Date (1) 0% Expiry Date
Feedback/Response (161) 6% Feedback/Response
Chart
Hygiene Hygiene (18) 1%
Late/No Delivery Late/No Delivery (183) 7%
Other Other (1164) 45%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (55) 2%
Pricing/Barcodes Pricing/Barcodes (35) 1%
Repairs/Servicing Repairs/Servicing (28) 1%
Spam Spam (25) 1%

Please note: All Reports & Stats fall away after 12 months

 
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