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Gautrain - Customer Feedback and Analysis

Shown below are the statistics for Gautrain based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (29) 12%
Complaint (216) 88%
Customer Compliment Complaint
1. KARENJ02
2. disgustered02
3. devilliers.anton02
4. fairfax02
5. jamesseth02
Nature of complaints (last 12 months): 216 reports - Gautrain
Bad Attitude (29) 13% Bad Attitude
Billing/Accounts (31) 14% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (6) 3% Breach of Contract
Call Centre!! (3) 1% Call Centre!!
Expiry Date (3) 1% Expiry Date
Feedback/Response (16) 7% Feedback/Response
Late/No Delivery (16) 7% Late/No Delivery
Other (90) 42% Other
Chart
 Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (9) 4%
Pricing/Barcodes Pricing/Barcodes (4) 2%
Repairs/Servicing Repairs/Servicing (7) 3%
Nature of complaints (last 12 months): 1832 reports - Government Industry Analysis
Bad Attitude (216) 12% Bad Attitude
Billing/Accounts (127) 7% Billing/Accounts
Booking Query (4) 0% Booking Query
Breach of Contract (19) 1% Breach of Contract
Call Centre!! (112) 6% Call Centre!!
Damaged Goods (8) 0% Damaged Goods
Expiry Date (5) 0% Expiry Date
Feedback/Response (256) 14% Feedback/Response
Hygiene (4) 0% Hygiene
Chart
 Late/No Delivery Late/No Delivery (194) 11%
Other Other (789) 43%
Out of Stock Out of Stock (3) 0%
Passing the Buck Passing the Buck (58) 3%
Pricing/Barcodes Pricing/Barcodes (10) 1%
Repairs/Servicing Repairs/Servicing (24) 1%
Spam Spam (3) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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