Game Complaint
 SUPPLIER |
Game |
 INDUSTRY |
Retail |
| BRANCH / AREA | Mooirivier Mall | COUNTRY | South Africa |
| TIME / DATE | 16:55 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | JL1234 | View all reports by user |
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1
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| PROBLEM | Damaged Goods |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Faulty Dishwasher bought - unreturnable |
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We bought a Kelvinator Dishwasher at Game in Potchefstroom and installed it in our home in Bothaville (21 January). Apparently there was a fault with the water supply and after studying the installation booklet, contacting a plumber and trying everything humanly possible to get the appliance working, we eventually took the Dishwasher back to Game. Because of the distance to Game, we needed to wait for the first available lift. At Game, the manager informed us that we had to bring the machine back within 7 days for them to exchange the machine. This is utterly disappointing, because we've never even used the machine. We now only have their promise that they will send someone to have a look. Our question- what about the warranty? |
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| SUPPLIER'S RESPONSE | Game | Time and Date | 10:15:39 | Sun 5 Feb 12 |
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Hello JL1234, I acknowledge receipt of your complaint with reference 03332799 and apologize for your inconvenience with this product. Robert Payne, Store Manager, will be in contact to discuss this matter. We will stay in contact until this matter is resolved. Regards. Rina Taute Group Customer Service Advisor rinat@mdd.co.za Tel: 0861 42632273 |
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| UPDATED RESPONSE | Game | Time and Date | 07:33:01 | Fri 10 Feb 12 |
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Hello JL1234, As discussed with Store management, a collect exchange will take place next week to which you agreed to. The store will stay in contact until you have received your item. Regards. Rina Taute Group Customer Service Advisor rinat@mdd.co.za Tel; 0861 42632273 |
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