Furniture City Complaint
 SUPPLIER |
Furniture City |
 INDUSTRY |
Retail |
| BRANCH / AREA | Alberton | COUNTRY | South Africa |
| TIME / DATE | 07:32 Mon 23 Jan | PERSON RESPONSIBLE | Clive |
| CUSTOMER | gary323 | View all reports by user |
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1
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| PROBLEM | Late / No Delivery |
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| INCIDENT | Sat 21 Jan | ||
| HEADLINE | Non delivery of beds |
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| Enquired about purchasing bunk beds. Chose beds we liked. Beds were to be delivered on Saturday 21 January 2012. I received a call on Wednesday to confirm address of delivery was told that I would receive a call 1 hour before the beds arrived. I made arrangements to have my old beds sold so I would have place to put the new beds. As to date and time 20:00 our beds have not been delivered and I now have no beds for my children to sleep on tonight! | |||
| SUPPLIER'S RESPONSE | Furniture City | Time and Date | 09:58:39 | Tue 24 Jan 12 |
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Hello gary323, Thank you for bringing this matter to our attention, Furniture City would like to apologise for the inconvenience caused. We have received feedback from the warehouse that the delivery of your bunk beds should be taking place during the course of the day. Customer Care will be doing a follow up call with you tomorrow to confirm if all is in order. Thanks and kind regards, Kerusha - Furniture City - Customer Care |
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