Furniture City Complaint
 SUPPLIER |
Furniture City |
 INDUSTRY |
Retail |
| BRANCH / AREA | Woodlands Shopping Mall | COUNTRY | South Africa |
| TIME / DATE | 07:16 Wed 1 Feb | PERSON RESPONSIBLE | Patrick Khoza |
| CUSTOMER | Alex0 | View all reports by user |
 0
3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Item EXCHANGE non existant |
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| We bought a couch from this outlet 5 DEC 2011. Within a couple of weeks the two seater Cisco sinema couch started to come apart. I went back to the outlet on 5 JANUARY 2011 to arrange a replacement couch with Patrick. All seem to be well, and all parties involved agreed to do the replacement. It is now close to a MONTH later, and still NO REPLACEMENT. After numurous calls to the Woodlands Branch AND SEVERAL to customer care, I still have NO JOY. I spoke to RICARDO, VUZI and CLAYTON at Customer Care ,and not one of them bothered to come back to me AS PROMISED. And this now is the CUSTOMER CARE department of FURNITURE CITY. CALL REF NR: 144793 . Wikus Mostert 082 503 4995 | |||
| SUPPLIER'S RESPONSE | Furniture City | Time and Date | 09:26:26 | Thu 2 Feb 12 |
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Hello Alex0, Please accept our sincere apology for the inconvenience caused. Your complaint has been forwarded through to senior management and is receiving our urgent attention. We have received feedback the exchange of your couch would be taking place on Thursday the 9th of February. Customer Care will also do a further follow up to ensure that your complaint is finalised. Thanks and kind regards, Kerusha - Furniture City - Customer Care |
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