Furniture City Complaint
 SUPPLIER |
Furniture City |
 INDUSTRY |
Retail |
| BRANCH / AREA | Fourways | COUNTRY | South Africa |
| TIME / DATE | 09:09 Mon 30 Jan | PERSON RESPONSIBLE | Approvals |
| CUSTOMER | lindymu | View all reports by user |
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| PROBLEM | Bad Service |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | I need a response PLEASE!!! |
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| I went into the Fourways Crossings brand mid-December 2011 to open and account and as they were offline the paperwork was only going to be processed once they were back online. I followed up after a week of not hearing from them and was informed they were still waiting for a response. I indicated that i was going to travel at the end of December for the holidays and would only follow up in Jan when i got back. Upon my arrival back in SA in the first week of Jan i had a msg. on my phone informing me that they had eventually received a response and i could proceed with the application. I arranged with Tshepang to come in and sign the order and went in to the branch only to be informed that she couldnt find my approval in the system - apparently its removed from the system if it **** idle for 2 weeks.Again price of the item had changed because it had been a sale item and the sale was now over (as if its my fault that they stalled) She asked me to re-submit documents so i could re-apply again (3 weeks ago) and since then i still don't have a response. The problem seems to ****with whoever does approvals as she has to re-fax docs over and over...Can i get a response once and for all? | |||
| SUPPLIER'S RESPONSE | Furniture City | Time and Date | 16:47:02 | Mon 30 Jan 12 |
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Hello lindymu, Thank you for bringing this matter to our attention, Furniture City would like to apologise for the inconvenience caused and your frustration is totally warranted. Your complaint has been logged at Customer Care with reference 145156 and is receiving our urgent attention. Customer Care will be contacting you shortly with further feedback. Thanks and kind regards, Kerusha - Furniture City - Customer Care |
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| CUSTOMER'S FEEDBACK | lindymu | Time and Date | 12:49:30 | Mon 6 Feb 12 |
| Utterly Disgusted: I wonder why i even 'bothered' them. I think they only respond to complaints to make it seem as if something is being done when in actual fact they don't do anything. I will not be wasting my time further with this... | |||
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