Furniture City Complaint
 SUPPLIER |
Furniture City |
 INDUSTRY |
Retail |
| BRANCH / AREA | Princess Crossing | COUNTRY | South Africa |
| TIME / DATE | 23:51 Wed 1 Feb | PERSON RESPONSIBLE | Emanual |
| CUSTOMER | naggp | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Discontinued Take a 2nd hand Unit |
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In October 2011 i took my pioneer amplifier to be repaired to the branch where it was purchased. I purchased the Home entertainment system in 2008 with an EXTENDED warranty. The amplifier could not be repaired as there is no spares available. I was then told that I need to fill in an insurance claim form. The claim was approved. The manager Emanual was on leace and could only work on this when he got back. In January i was told that they can not get me stock. I was then called to collect my amplifier. when i went to collect it, it was an amplifier that was used on display. I did not want to except it. I logged a complaint on the 19 December 2011 then on the 30 January 2012. I called head office on a numerous occasions. I sent an email to Marie Steyn on the 16 January and 30 January 2012. Till the 01/02/2012 i have still not recieved a response from Furniture City. Is that how you value customers? Why offer EXTENDED WARRANTY? Till today i have not recieved an response from anybody at Furniture City. |
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| SUPPLIER'S RESPONSE | Furniture City | Time and Date | 08:14:03 | Fri 3 Feb 12 |
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Hello naggp, Thank you for bringing this matter to our attention, Furniture City would like to apologise for the inconvenience caused and your frustration is totally warranted. Your complaint has been escalated through to senior management and Customer Care will be contacting you shortly on a way forward. Thanks and kind regards, Kerusha - Furniture City - Customer Care |
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| CUSTOMER'S FEEDBACK | naggp | Time and Date | 23:20:18 | Mon 13 Feb 12 |
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Utterly Disgusted:
Today is the 13/02/2012 I am still without an amplifier. I have been told that some one is trying to source an amplifier for me. I went to the branch at South Gate Value Centre the sales men told me that there is two at a Strubens Valley. The way I see it is that Furniture City is not serious about business and keeping there customers happy. Do i put another complaint would that help? |
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