Furniture City Complaint
 SUPPLIER |
Furniture City |
 INDUSTRY |
Retail |
| BRANCH / AREA | Bloemfontein | COUNTRY | South Africa |
| TIME / DATE | 16:41 Sun 29 Jan | PERSON RESPONSIBLE | Sammy |
| CUSTOMER | Annekel01 | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Sun 29 Jan | ||
| HEADLINE | Bad furniture. |
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This is one of many! I bought combo set from furniture city on August 2011 with a laptop extra. Its the second dining room set, the chairs back is cracking. I complaint about it since on delivery day and still waiting for feedback from the manager. The laptop got all the license codes on it ,without the program disc. Then i bought a fridge, washing machine and a microwave in October that said "buy now,start paying in February 2012" Well my debit order is for the 25th each month, but it started going of on the 15th December 2011. etc...! I am very disappointed that i opened an account at furniture city. |
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| SUPPLIER'S RESPONSE | Furniture City | Time and Date | 15:45:28 | Mon 30 Jan 12 |
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Hello Annekel01, Thank you for bringing this matter to our attention, Furniture City would like to apologise for the inconvenience caused. We have received feedback from the manager that you would be selecting a new Dining Room Suite and that you would be visiting an agency in Bloemfontein to have the laptop checked. With regards to the deferred instalment, this matter has been forwarded through to the Credit Executive for investigation and Customer Care will get back to you with further feedback once received. Thanks and kind regards, Kerusha - Furniture City - Customer Care |
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